Client Community Management Intern

How to Apply

Interested candidates can apply at https://docs.google.com/forms/d/e/1FAIpQLSc85Lwkw0bN1m79qC9z9FZdYqNO3v27FCPRKSf2-saihw3jmQ/viewform?usp=sf_link.

Responsibilities

Community Engagement: Actively participate in online client communities by initiating discussions, responding to client posts, and fostering a positive, collaborative environment.

Support Documentation: Maintain accurate records of client interactions, inquiries, and resolutions using our CRM or support ticketing system.

Client Support: Collaborate with the Client Services team to provide comprehensive support to clients. Address their questions, troubleshoot issues, and escalate complex inquiries when necessary.

Feedback Collection: Gather client feedback, suggestions, and insights to help improve our offerings and enhance the overall client experience.

Community Moderation: Monitor and moderate client discussions within the online community platform, ensuring compliance with community guidelines and fostering a respectful and inclusive environment.

Requirements

Strong Communication Skills: Excellent written and verbal communication abilities, with the capacity to convey information clearly and professionally.

Customer Service Orientation: A passion for delivering exceptional customer service and a commitment to meeting client needs.

Attention to Detail: Meticulous attention to detail to ensure accuracy in communication, documentation, and issue resolution.

Problem-Solving Abilities: Proactive problem-solving skills to effectively and efficiently address client issues.

Team Player: A collaborative mindset with the ability to work effectively within a team and support colleagues as needed.

Benefits

Hands-On Experience: Gain practical experience in supporting and managing online client communities.

Skill Development: Enhance valuable skills in client relationship management, communication, community engagement, customer service, documentation, content creation, and data analysis.

Industry Insights: Obtain insights into the dynamics of online client support and industry-specific practices.

Mentorship and Guidance: Receive mentorship from experienced professionals to support your career development.

Resume Enhancement: Strengthen your resume with relevant experience in client support and online community management.

Personal and Professional Growth: Experience personal and professional growth through real-world challenges and skill-building opportunities.

Future Opportunities: Potential for future job opportunities or positive references based on performance.

Academic Integration: Possibility of earning academic credit, allowing you to integrate practical experience with your studies.

Compensation

• This is an unpaid internship, with the possibility of receiving academic credit.