Retail Store Associate

Company Overview

Fitz's Fish Ponds is a distinguished company known for designing, constructing, and maintaining outstanding ponds, waterfalls, and other water features. We believe that each water feature should be unique and welcome creative concepts. Our teams are made up of talented and creative individuals, and as our company expands, we are constantly seeking to welcome more members to our team! 

Position Summary

As a Retail Store Associate, you will interact directly with clients and customers every day, helping them with in-store purchases, providing product information, managing cash register operations, maintaining aquariums, and performing outdoor tasks. You will consistently be client-facing, ensuring that you deliver exceptional customer service to all visitors.

Responsibilities

• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Service multiple customers at a time, multi-task and/or handle projects simultaneously.
• Support all areas of operational excellence, including managing inventory, including filling orders, recalls, recovery, replenishment, etc. 
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Handle the cash register responsibly with care for all purchases and orders
• Responsible for cleaning and upkeep of the koi, plant, and store tanks during your shift.
• Keep the outdoor area well-maintained as necessary, which includes activities such as leaf blowing, weeding, and planting.
• Restock and tidy shelves while conducting inventory checks upon both arrival and departure during your shift - advising management of any needed restock or concerns with inventory. 
• Recognize the appropriate moments to refer a customer to another department within the organization, such as Construction or Service, while ensuring that all relevant information is collected.
• Perform any other duties and responsibilities as needed. 

Qualifications

• 1-2 years of experience of retail sales, cashier or customer-focused knowledge   
• Physical requirement involving the exertion of force up to 40 pounds, including standing, lifting, and walking flights of stairs
• Consistently demonstrating strong communication and interpersonal skills
• Ability to carry out job responsibilities in a high-volume, fast-paced setting.
• High School Diploma, GED or equivalent - Required 
• Available for varied weekly shifts including weekends, holidays, peak seasons, open and closings as needed - Required 
• Familiarity with ponds, aquariums, aquatic plants or fish - a plus! 

Benefits

• 401k and company match
• Dental Insurance
• Medical Insurance 
• Vision Insurance 
• Employee company discount
• Full Comprehensive Benefits and PTO Package
• High-growth and promotion opportunities!