REQ-170799 Office Specialist 2, Multiple Positions

*Note: this position will receive a Cost-of-Living Adjustment (COLA) increase of 6.55% which is not reflected in the salary listed in this posting. The effective date of the increase is January 1, 2025, for February 1, 2025, paychecks.

Salary: $3,427.00 - $4,639.00 USD Monthly

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

We are looking to fill positions in Baker City, Oregon for this recruitment.

Opportunity awaits! Are you ready to make a difference in your community? We value customer service and teamwork, so if you're passionate about building positive relationships and contributing to a respectful work environment, we want to hear from you!

Summary of Duties

As an employee working within the Child Welfare Program, you will have an opportunity to make a meaningful difference in the lives of Oregon’s most vulnerable children and families. Your dedication will help us achieve the Child Welfare Vision for Transformation that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being.  

As an Office Specialist 2, you will:

Clerical Duties: Serve as a payment clerk and create and maintain spreadsheets in Excel. Redact, organize, and upload data according to the File Guide, and file documents in physical files following archive procedures. Submit case information to legal parties, perform legal entries, prepare court dockets, process court orders, and send necessary reports and notifications. Also process medical paperwork, including birth and medical records, and update client information in the electronic system.

Customer Service: Treats customers, partners, vendors and co-workers with dignity and respect. Maintains a work environment that respects, understands, and honors the lived experiences of our clients, colleagues, and the communities we serve.

Compliance Management: Ensures compliance with State and Federal laws, by coordinating timely production of payments, policy compliance, forms, and letters in alignment with ODHS policies.

Document Management and Data Entry: Handle a substantial volume of administrative documentation and electronic data entry, including filing documents into case files, closing, and transferring cases, creating case and assessment files, and managing personnel records.

Reception Duties: Answer incoming phone calls and direct them to the right staff members. Be the first point of contact for in-person customer service, helping with general questions and referring clients to other services as needed. Handle and process mail. Provide explanations or clarifications on rules, processes, and procedures.

Benefits

ODHS Employee Resource Group communities that promote shared learning.

Cost of Living Adjustments.

Annual salary increases (until you reach the top of the listed salary range).

Amazing benefits package.

Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

Veterans’ preference information.

How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

This recruitment may be used to fill future vacancies in the same classification.