Customer Service Front Desk Representative

Full-Time Customer Service Front Desk Representative
Location: Lexington, KY
Company: Optimum Financial Services
Job Type: Full-Time

Are you a people-oriented individual with exceptional multitasking skills?
Optimum Financial Services is seeking a dedicated, professional Customer Service Front Desk Representative to join our team. This full-time, in-office position requires someone who can thrive in a fast-paced, high-demand environment while delivering outstanding service to our clients. If you have a passion for helping others and a strong work ethic, we’d love for you to be part of our growing team!

What You’ll Do:

• Greet and assist clients as they enter the office, ensuring they feel welcome and valued
• Answer phones, respond to emails, and handle client inquiries in a timely and professional manner
• Schedule appointments and manage the front desk calendar
• Assist with client check-ins and provide necessary documentation
• Maintain office organization, including handling incoming and outgoing mail and packages
• Process payments, manage client records, and ensure all paperwork is completed accurately
• Collaborate with other team members to ensure seamless office operations during peak times

What We’re Looking For:

• Excellent communication skills—both verbal and written
• Proven customer service experience in a professional setting
• Ability to multitask and prioritize in a high-traffic, fast-paced office environment
• Strong attention to detail and problem-solving skills
• A positive, friendly demeanor and a strong work ethic
• Ability to handle sensitive information with discretion and confidentiality
• Availability to work every other weekend (required)
• Bilingual candidates who speak Spanish will receive extra hourly pay
• Must be available to start training immediately

Why Choose Optimum Financial Services?

• Competitive hourly pay with additional compensation for bilingual skills
• Full-time position with a supportive and collaborative team environment
• Growth and career advancement opportunities within a reputable company
• A professional and dynamic workplace that values excellence and teamwork

Serious applicants only. If you are committed to providing exceptional customer service and want to be part of a team that delivers results, we encourage you to apply. Please only apply if you are ready to start immediately and have the skills to succeed in a high-energy office setting.

To apply, please send your resume to [Your Email Address] or call [Your Contact Number] for more information.

This job description is designed to highlight the excitement of the role while also emphasizing the qualities you're looking for in a candidate. It encourages serious applicants and outlines the responsibilities and qualifications in a clear, engaging way.