IT Tech Support Specialist

The Learning Community, a vibrant public charter school that centers the voices of students, families, and teachers seeks a collaborative, IT Tech Support Specialist passionate about supporting students to grow academically and socio-emotionally. 

The IT Tech Support Specialist will play a crucial role in ensuring the seamless operation of technology systems within the school. The ideal candidate will possess technical expertise, excellent communication skills, and a passion for assisting both students and faculty in resolving IT-related issues. This position will involve daily classroom tech support as well as other tech-related tasks.

Day to Day Responsibilities:

• Classroom Tech Support: Provide daily classroom tech support to teachers and students, ensuring that technology-enhanced learning environments function smoothly.
• Technical Support: Provide technical support to students, teachers, and staff in resolving hardware and software issues, including desktops, laptops, printers, and network connectivity.
• Troubleshooting: Diagnose and troubleshoot IT problems, identify root causes, and implement effective solutions in a timely manner.
• Hardware Maintenance: Assist in maintaining and updating computer hardware, including performing routine maintenance and repairs as needed.
• Software Support: Assist users with software installations, updates, and troubleshooting common software applications used in the school environment.
• Network Support: Help maintain and troubleshoot the school's network infrastructure, including wired and wireless connections.
• Inventory Management: Keep track of IT inventory, including computers, peripherals, and software licenses. Maintain accurate records of assets.
• User Training: Provide basic training to faculty, staff, and students on the use of school technology resources and applications.
• Security Awareness: Promote and maintain IT security best practices among users, including password management and data protection.
• Documentation: Create and update technical documentation, manuals, and knowledge base articles for common IT issues.
• Other Tech-Related Tasks: Assist with the implementation of technology initiatives, hardware and software upgrades, and other technology-related projects as assigned by the IT department.

Minimum Qualifications: 

To be considered for this position, candidates must have a high school diploma or equivalent and must be a U.S. citizen or resident or have work visas.  In addition, they must demonstrate:

• Technical knowledge. The ideal candidate has worked in an IT support role previously supporting both Windows and Mac OS environments, and supporting basic hardware, issues with common applications (Office 365, etc.), and network operations issues. Knowledge of some common educational applications (Kickboard, Canvas, etc.) highly preferred.

• Resilient problem-solver. The ideal candidate for this role is able to bounce back from setbacks or failed attempts to solve a problem and keep working toward a solution until the problem is solved.

• Efficient, process-oriented technician. The ideal candidate is able to learn the most effective and efficient way to solve a problem and then commit to applying that solution with precision over and over again as other needs arrive. When new issues come up, they don’t over-build the answer, but instead solve the problem presented in the most efficient and effective way that meets the initial goal.

• Ability to work collaboratively or independently as needed. The ideal candidate takes ownership of every project assigned to them and is able to deliver well, both in collaborative work and independent work. They are accountable to the deadlines they set and manage tasks well, so nothing gets dropped.

• Able to give and receive feedback and manage colleagues’ expectations. The ideal candidate can give direct feedback to their manager, peers, and colleagues and receive feedback as well. They are transparent about whether or not a project is being prioritized and the earliest it can be completed. 

• Proactive, clear, and direct communicator. The ideal candidate will communicate effectively before there is a problem. They will ask questions to deeply understand the work they are doing and what their colleague needs, will let them know when to expect updates, and will proactively communicate if they think the task will take longer than expected.

• Learning and improvement mindset. The ideal candidate learns quickly and seeks out opportunities to grow their skills and increase their knowledge of IT and what our colleagues need. When given feedback, the ideal candidate takes it in and acts on it right away and asks for help where needed to learn skills and improve.

Salary, Benefits and Other Details:

Workday. This position is a full-time role based at the Learning Community Charter School in Central Falls, Rhode Island with eight weeks of leave annually, four weeks during typical school holidays and four weeks dispersed throughout the school year.

Salary. For this role, our budgeted compensation range is $20-$22/hour depending upon experience.

Vacation and Benefits. In addition, we are proud to currently offer:

• Medical Insurance: 95% paid by LC regardless of plan type (single, family, etc.) $8k-$20k value, depending on type of coverage.
• 401k Retirement: No waiting period for voluntary contributions; 7% base salary match after 1 year of work. 3 years of work to be fully vested.
• Life Insurance: $50k life insurance plan free of charge while you are employed by LC.
• Time off: 8 weeks of vacation throughout the school year; 12 paid holidays; 13 paid sick days/2 paid personal days per year.
• Optional Insurance: Vision/Dental/Life/Short Term Disability- 100% employee paid.