Housing Specialist III

POSITION DUTIES AND QUALIFICATIONS 

SUMMARY OF DUTIES:

Leads various housing program activities and provides technical guidance, training, and audit functions to staff to ensure conformance with U.S. Department of Housing and Urban Development (HUD) regulations. 

This job reports to: Community Services Manager or Assistant Property Manager.

DUTIES AND RESPONSIBILITIES:*

Job Specific Summary

The Housing Specialist III position at the City of Tucson’s Department of Housing and Community Development (HCD) is responsible for managing caseloads, determining eligibility of housing assistance, performing inspections, and serves as a subject matter expert.  

Work is performed under the supervision of a Housing Supervisor. This position leads and instructs the daily operational work of housing personnel. 

Duties and Responsibilities

Manages caseloads by making arrangements for inspections, prepares contracts for new move-ins, transfers, and re-examinations. Calculates and collects rent, determines client’s needs, explains procedures, and responds to complaints. Maintains and enters tenant information into housing software databases. Interviews clients and analyzes financial data, offers referrals, explains procedures, and mediates between parties. 
 

Assesses damages, determines who is responsible for correction, and establishes deadlines for completion of work. Maintains effective communication with tenants to explain violations, federal and local requirements, and options to resolve violations. Ensures that division operations conform with local, state, and federal governmental regulations and other applicable rules and requirements. 
 

Assists with resolving public relations concerns, ensures compliance with program requirements, enhances the image of the city, responds to requests for information and investigates possible violations. 
 

Provides customer service, resolves concerns by listening and asks questions, isolates and follows up on complaints.
 

Ensures work orders are completed, processes paperwork, prepares reports, enters information into a computer system, reviews files for accuracy, and prepares correspondence. 
 

Coordinates with stakeholders on inspections, compliance reports, occupancy status reports, and related items.
 

Provides guidance and trains staff on processes and procedures. Audits caseloads, applications and related documentation. Serves as a subject matter expert for the division.
 

Performs all other duties and tasks as assigned.

Working Conditions

Mostly office environment

* All duties, responsibilities listed are subject to change.

MINIMUM REQUIRED QUALIFICATIONS:

Education:

6 months post high school

Work Experience:

Two (2) years of directly related experience

License:

Any combination of relevant education and experience may be substituted on a year-for-year basis.

ADDITIONAL MINIMUM REQUIRED QUALIFICATIONS:

Education:

6 months post high school

Work Experience:

-Community and Social Services, Customer Service

License/Certifications:

Languages:

PREFERRED QUALIFICATIONS:

Experience in public housing or federally subsidized housing experience. 

Experience in federal, state, local and HUD regulations. 

Bi-lingual (English / Spanish) 

Housing Assistance Certifications from a certified organization – Housing Specialist, Rent Determination, etc. 

Supervisory experience. 

Experience in property management.  

ADDITIONAL POSITION INFORMATION:

Position Title:

Housing Specialist III

To view the full job profile including classification specifications and physical demands click here.

Department Name: 

Housing and Community Development

Department Link: 

https://www.tucsonaz.gov/Departments/Housing-and-Community-Development

Recruiter Name:

Elizabeth Reyes (202229)

Recruiter Email:

HCD_HR@tucsonaz.gov

FTE%:

100

FLSA:

Non-Exempt

Position Type:

Regular

 COMPENSATION & BENEFITS 

Full Hourly Range: $21.96 - 37.88 USD

The Full Hourly Range reflects the City of Tucson's pay range at the time of posting. The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The City of Tucson offers a generous benefits package for benefit-eligible positions.The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings.

With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours.

You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

POSTING INFORMATION 

Posting Close Date: 

Applicants must submit their completed application by 12-22-2024 at 11:59 p.m. MST

APPLICATION INSTRUCTIONS

Please see the special application instructions below and follow the directions for applying to this position.

Special Instructions:

Physical and lifting abilities/requirements are determined by position and are included in the position description.

Background Check:  This position has been designated to require a criminal background check. 

CITY OF TUCSON IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status.  If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).  Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD 

The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. 

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.govor 5207912619

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer. 

Questions? If you need assistance applying for any position, please contact recruitment@tucsonaz.govor 5207914241​.

HCD_HR@tucsonaz.gov