DCF Program Supervisor

Introduction

The Wisconsin Department of Children and Families (DCF), Division of Early Care and Education (DECE), Milwaukee Early Care Administration (MECA) is currently recruiting to fill a DCF Program Supervisor position in Milwaukee, WI. DCF offers great benefits, personal growth opportunities and work-life balance as a State of Wisconsin employee; and the intrinsic reward associated with serving the children and families of Wisconsin. To learn more about DCF’s complete compensation package, please visit our Total Rewards Calculator!

This position is headquartered at our Milwaukee office and will have the option to work hybrid for up to 90%. This schedule may change based on training or operational needs.  Employees need to report to the 635 N 26 St. Milwaukee, WI office on their first day for onboarding and orientation. 

High speed internet access is required to meet the needs of hybrid work.

Come see why DCF is such a great place to work!

DCF is committed to the important work of helping children, youth and families become safer, more secure and progress down the road to true independence. For more information about DCF, visit our website at http://dcf.wi.gov/.

Position Summary

This position provides supervision of staff responsible for authorizing child care for parents under the Wisconsin Shares program. This position is responsible to ensure children and parents participating in the Wisconsin Shares program are authorized for the appropriate hours of care with a certified or licensed provider in compliance with state and federal law and requirements. This position will implement management policies, assign, and review work of staff, evaluate staff performance, and recommend corrective action when required.  This position is responsible for coordinating services with other units within MECA, including the Client Investigation Unit in identifying and implementing potential fraud prevention activities related to authorizations.  This position also must coordinate with the Department of Health Services, W-2 Agencies, Provider Organizations, Parent and Advocate organizations, and other internal and external organizations as necessary.  This position ensures high quality and effective processing of authorization requests; ensures compliance with state and federal laws, administrative rules, and policies; evaluates program effectiveness; develops and implements improvements/revisions as necessary; and maintains and reports program data. 

View the complete position description. 

Salary Information

The classification title for this position is DCF Program Supervisor. The starting salary is between $26.87 and $39.00 per hour ($55,889 and $81,120 annually), depending on qualifications. Pay for current State of WI employees will be based on the compensation plan in effect at the time of the appointment. Pay for current state employees who are transferring will be determined based upon the pay on transfer rules (higher level duties or equity) as outlined in the compensation plan in effect at the time of appointment.

Job Details

Due to the nature of the position, final candidates may be required to allow DCF to conduct a security background check to determine whether the circumstances of any pending charges or convictions would be substantially related to the job being filled.

Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DCF sponsorship.) The Department of Children and Families does not sponsor visas, either at time of hire or at any later time.

Qualifications

Minimally qualified applicants will have:

• Experience working in a supervisory or lead worker role (assigning work, hiring staff, training staff, etc.).
• Experience working with a governmental or non-profit public program.
• Experience interpreting state, federal, or other public policy. 

Well-qualified applicants will have:

• Experience working in a call center environment.
• Experience working with childcare program policy, eligibility, or related program (FoodShare, Medicare, Wisconsin Works, WIC, Emergency Food and Rental Assistance, etc.).
• Experience using CARES, CWW, CSAW, ECF or other similar public benefits databases.

How To Apply

If you haven’t already done so, you will need to create an account and apply online. You must apply online to be considered for this position. Application materials will not be accepted if received in an e-mail, as a hard copy or a fax. Applications received after the deadline will not be accepted.

After you are logged in and are viewing the announcement, click “Apply Now.” You will be asked to provide your personal information and required materials.  Online applications that do not include all of the requested materials will not be considered. 

Your letter of qualifications and resume are very important parts of your application at DCF and are used during our evaluation process to determine your qualifications as they relate to the job. View instructions on developing your resume and letter of qualifications for your DCF application and what should be included in these materials. 

Submitted materials will be evaluated by one or more subject matter experts and qualified applicants will be invited to participate in the next step of the selection process. 

The State of Wisconsin is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to providing equal employment opportunities to applicants of any race, color, ancestry, religion, sex, national original, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations to qualified applicants and employees with disabilities.

 

Veterans with at least a 30% service-connected disability rating should contact the HR Specialist listed in this posting regarding eligibility for consideration under the non-competitive appointment process. For a list job categories that match our positions, see our Military Crosswalk to match your skills.

Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or former employees as a reinstatement) must complete the application process to apply.

Deadline to Apply

The deadline to apply is 11:59 PM on December 22, 2024. If you need assistance with the online application process, please contact, Rebekah Gaumitz at 608-422-6417 or via email at Rebekah.Gaumitz@wisconsin.gov. Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.