Intern - Parks and Recreation

GENERAL PURPOSE:  Under general supervision, performs a variety of routine clerical functions in support of Parks and Recreation Department operations; performs data entry and is responsible for coordinating excellent customer service for the City of New Braunfels involving greeting and directing customers in person and via the telephone. This position will assist in various aspects of data collection and analysis regarding the Parks Master Planning process and the upcoming Northwest Park Master Plan.

Primary Duties and Responsibilities

PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
 

• Assists in ensuring the consistent delivery of excellent customer service to citizens and visitors.
• Responds to public inquiries and provides customer service in person and via telephone; provides information to the public; receives and directs calls and walk-in customers to appropriate personnel or department; completes program registrations and facility bookings; takes messages as necessary.
• Communicates in a timely and professional manner with citizens, visitors, City employees, vendors, contractors, applicants, and the public, representing the best interests of the City, anticipating needs, and resolving customer service inquiries and other issues.
• Monitors office and is active in presenting an organized, comfortable, safe, and welcoming environment, responsible for reporting maintenance concerns.
• Conducts a variety of general reception office duties including data entry, filing, and copying documents, preparing correspondence and receipt of deliveries.
• Provides assistance to Parks and Recreation Department staff in updating and maintaining departmental documents including personnel records, forms, logs and spreadsheets.
• Performs other duties as assigned or required.

Education, Experience, Licenses and Certifications

MINIMUM QUALIFICATIONS:
Education and Experience:
Working on a college degree. Preferred in the Parks and Recreation field
Required Licenses or Certifications:
Must possess a valid Texas Driver’s License. 

Knowledge, Skills and Other Requirements

Required Knowledge of:
 

• Customer service standards and protocol.
• City organization, operations, policies, and procedures.
• Current principles and practices of a productive, customer service-oriented office.

Required Skill in:
 

• Coordinating, prioritizing, and performing a variety of routine clerical duties.
• Performing accurate data entry.
• Updating departmental records and files.
• Responding to inquiries and providing customer service to the public.
• Effective communication skills, both verbal and written for professional positive relationships with clients, guests, City employees, citizens, external agencies, applicants, vendors, and the public ensuring the delivery of high-quality customer service.
• Analyzing problems, providing alternatives, and identifying solutions in support of established goals.
• Assessing and prioritizing multiple tasks, projects, demands and events.
• Operating and maintaining a personal computer utilizing a variety of business software, office, and communications equipment.

Physical Demands / Work Environment:
 

• Work is performed in a public facility and office environment; is subject to sitting, standing, bending, and reaching for extended periods of time; and must be able to safely pull, push, lift and carry items weighing up to forty (40) pounds.
• May be required to work immediately before, during or immediately after an emergency or disaster.
• NOTE:  This position is designated safety and/or security sensitive.