You are viewing a preview of this job. Log in or register to view more details about this job.

Office Supervisor (Health Centers)

Clackamas County

Job ID: 107668

Location: Oregon City, Oregon

Full/Part Time: Full Time

Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES

WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE.

IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE.

Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

https://www.clackamas.us/countyadmin/spirit

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring.
We encourage applicants of diverse backgrounds and lived experience to apply.

CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, December 23, 2024.

Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. Due to the Holidays, application reviews may be delayed.

PAY AND BENEFITS

Annual Pay Range: $69,554.48 - $93,899.20

Hourly Pay Range: $33.439655 - $45.143845

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 16 hours of vacation accrual per month

• Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with http://dochub.clackamas.us/documents/drupal/a51ff5d3-d243-49ba-aa11-15324f4c0bf8! This means you have access to vacation time at time of hire.

• 8 hours of sick accrual per month
• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):

• Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
• OPSRP members get vested after five years of contributions or when they reach age 65

• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a full time non-represented group 2 County position

https://dochub.clackamas.us/documents/drupal/89bed039-1cd2-4362-87d1-58972a37473b

http://www.clackamas.us/des/benefits.html

JOB DETAILS AND QUALIFICATIONS

Clackamas County Health Centers Division is seeking a skilled Office Supervisor for the Beavercreek Health Center. This role is essential in ensuring the seamless daily operations of our Primary Care clinic, with responsibilities spanning team coordination, workflow management, and patient service oversight. As Office Supervisor, you will oversee both Front and Back Office staff, supporting functions related to customer service, patient care, clinical quality standards, and budget adherence. You will play a key role in our Team-Based Care delivery model by managing and supporting all team roles, including licensed providers, in collaboration with the Nursing Supervisor, Clinic Manager, and Operations Manager. This position also involves leading outreach initiatives for chronic disease management alongside the Quality Improvement (QI) Team to improve patient health outcomes and meet state and CCO metric requirements. If you are a proactive leader committed to quality patient care and efficient operations, we invite you to join our team at Clackamas Health Centers.

Required Minimum Qualifications/ Transferrable Skills:*

• Minimum of four (4) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position.
• Supervisory experience, including hiring, counseling, performance evaluation and progressive discipline.
• Experience working in a primary care/healthcare clinic setting
• Advanced knowledge and experience working with EPIC.
• Advanced knowledge of customer service skills and effective communicator
• Proficiency with Microsoft Office, including Excel and other spreadsheet tools

Preferred Special Qualifications/ Transferrable Skills:*

• FQHC or community health care experience.
• Clinical background (CMA, LPN, RN, or similar clinical role).
• Experience working in a Union environment.
• Experience with quality improvement, productivity and effectiveness activities

Pre-Employment Requirements:

• Must pass a criminal history check which may include national or state fingerprint records check
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

TYPICAL TASKS

Staff Supervision & Management

• Directly supervise Front Office Staff and CMA staff, assigning tasks and managing resource allocation.
• Support all roles within the Team-Based Care Delivery System for Primary Care.
• Conduct performance evaluations and recommend/administer progressive discipline as needed.
• Foster a diverse, inclusive, and trusting workplace environment that encourages teamwork and creativity.

Team Development & Collaboration

• Organize and lead team meetings, promoting cross-departmental collaboration.
• Facilitate staff training and development programs to enhance skills and effectiveness.
• Encourage continuous quality improvement in productivity and service delivery.

Client Services & Data Management

• Coordinate and supervise client scheduling and admissions activities.
• Ensure accurate collection and entry of client demographic and financial data.

Project Coordination

• Act as project coordinator for facility-based projects, such as:

• Remodels, space planning, and relocations
• Ergonomic assessments and modular installations
• Furniture and office equipment upgrades
• Processing work orders and managing badge appointments

Administrative & Operational Support

• Complete bank deposits and review/approve time entry.
• Handle in-clinic decision-making in the Clinic Manager's absence.
• Order office supplies and create/edit provider templates.
• Respond to patient concerns.

WORK SCHEDULE

This position works 40 hours during a standard workweek of Monday through Friday. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position may be eligible for hybrid on-site/telework subject to the https://dochub.clackamas.us/documents/drupal/9065b5fb-2237-47ce-9534-e7c8c40fc2bc and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.

EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

http://www.clackamas.us/

http://www.clackamas.us/onboarding/

https://www.mthoodterritory.com/

ABOUT THE DEPARTMENT

Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents.

We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers.

Health Centers is a Division of the http://www.clackamas.us/h3s/

http://www.clackamas.us/healthcenters/

Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.

Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.

Vision Statement: Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

• EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.
• EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.
• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.

APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4f

https://www.clackamas.us/jobs#helpwiththeapplication

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

https://www.clackamas.us/des/jobs.html

https://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6eb

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

RECRUITING QUESTIONS?

Jenn Johnson, Recruiter
mailto:JJohnson2@clackamas.us

To apply, visit https://apptrkr.com/5858746

https://www.jobelephant.com/

jeid-cad70546669ef947a91066b0e8d4fcf7