Retail Experience Manager

We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 260 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a successful run, whether that’s introducing them to their new favorite running shoes, socks, or gear, or inviting them to our next training program run. We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We run together to tackle a problem, reach a goal, get encouraged, and nurture our brand each day. We are in full pursuit to find hardworking people to join us on our quest and bring our core values to life. 

As a Retail Experience Manager in a store location, you will be responsible for the day-to-day and long-term success of retail staff with a focus on customer experience and store sales. We believe that each one of our staff members is a key contributor to our brand’s success. This position will help create the best customer experience by focusing on what matters most, our team. You will be responsible for effectively onboarding, developing, scheduling, coaching, performance management, and education of each team member. Our Retail Experience Manager will oversee our Retail Sales Associate, or Outfitters, as we call them, to ensure each customer is outfitted with everything they need to get started or to keep going. This position will be expected to be on the sales floor 5 days a week.  Joining Fleet Feet Chicago is joining a team and a community that ignites and promotes running and fitness. We pride ourselves in putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything. 

POSITION RESPONSIBILTIES/QUALIFICATIONS: 

• Available to work a flexible schedule, including, days, evenings, weekends, and holidays 

• Demonstrated leadership ability with at least 2-3 years of retail experience in a customer-facing sales setting required 

• Proven track record of leading your team by example; provide feedback and coach in the moment 

• Deliver the best customer experience by creating a positive staff culture with a focus on performance management and education 

• Maintain the highest sales metrics in the store and meet sales goals set forth by leadership 

• Coach all store team members on individual sales metrics, helping them achieve business goals by setting expectations, delegating and providing tools and resources 

• Foster growth of others through recognition, coaching and development opportunities 

• Ability to have hard conversations (performance, disciplinary, etc.) 

• Own and manage administrative and operational tasks, customer interactions and a fast-paced environment while staying organized 

• Professional and timely internal and external communication 

• Build and maintain trust from staff and customers by using sound judgment when making business decisions 

• Passionate, positive, self-motivated and detail-oriented 

• Collaborative and customer-centric 

• Willing to go above and beyond when needed 

• Support all Fleet Feet initiatives, activities, and functions 

COMPENSATION/BENEFITS:

• Compensation commensurate on experience 

• Medical, Dental, Vision and Life Insurance 

• 401k (pre/post tax options) after 1-year anniversary 

• Paid Time Off 

• Employee/Vendor Discounts