Assistant Store Manager

At The Closet Trading Company our mission is to offer a curated selection of contemporary, high-end fashion in a fun and upscale setting for the stylish, savvy shopper who knows better than to pay full price. Founded in 2003, we set ourselves apart from other resale/consignment stores by offering personalized and friendly service in a warm upscale atmosphere. In additional to our flagship location in Santa Barbara, CA we currently have eight stores with more rolling out nationwide this year!

The Closet Trading Co. offers a space to those who have the right combination of work-ethic, innovation and communication skills to develop their special interests and passions.

The Role You’d Play:
Our Assistant Store Manager (ASM) helps set the tone for the store and team, bringing our brand to life while creating a memorable and inspiring experience for our customers. This person will be instrumental in coaching and developing a high level of salespersonship and brand knowledge in each stylist. The ASM is considered the manager on duty when the general manager is not present and both will work closely as a team.

Responsibilities Include:

• Assist the General Manager in planning and implementing sales strategies
• Coordinate daily customer service operations (e.g. sales processes, orders and payments)
• Track the progress of monthly sales goals for the store as a whole
• Track the progress of employee sales goals on an individual basis
• Monitor and maintain store inventory
• Evaluate employee performance and identify hiring and training needs
• Supervise and motivate staff to perform their best
• Coach and support new and existing team members
• Communicate effectively with clients
• Analyze consumer behavior and adjust product positioning accordingly
• Professionally and calmly handle customer/consignor issues
• Make sure all employees adhere to company’s policies and guidelines
• Act as our store’s representative and set an example for your team at all times

Requirements:

• A minimum of one year experience in a retail environment with a fashion focus, preferably in a management position or a high performing sales position.

What we’re looking for:

• You pride yourself on providing top notch customer service and love interacting with people in a genuine, positive and energetic manner
• You are motivated by hitting sales goals and targets
• You thrive in a fast paced environment and can manage multiple tasks
• You are a team player and always willing to assist your team in getting the job done
• You are flexible with availability to work evenings, weekends and holidays if needed

To learn more about us, visit our website and check us out on Instagram;

www.theclosettradingco.com | @theclosettradingco

Work Remotely

• No

Work Remotely

• No

PLEASE NOTE THE HOURLY RANGE INCLUDES COMMISSION

Job Type: Full-time

Pay: $21.00 - $30.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Retirement plan

Shift:

• 8 hour shift

Application Question(s):

• What is your weekly availability to be scheduled?
• When can you start?
• What interests you about working for TCTC?

Education:

• High school or equivalent (Preferred)

Experience:

• Retail Management: 1 year (Required)

Work Location: In person