Bilingual Customer Service Specialist

The Center for Health Statistics and Informatics (CHSI) is responsible for department- wide initiatives to improve the effectiveness of our work through better health information systems, increased application of epidemiologic methods of analysis, strong liaisons with public health organizations and schools of public health, and effective partnerships with local health agencies and professionals. CHSI houses the Office of Vital Records, responsible for registering all California vital events and providing birth, death, and marriage records to the public. In addition, CHSI is involved in many cross- cutting and innovative data projects including the statewide Open Data Portal and Health Information Exchange.

This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by performing the more difficult program specialist work at the journey level in the Center for Health Statistics and Informatics (CHSI), Vital Records Registration Branch, within the Customer Service Unit (CSU).

The Program Technician II (PT II) works in Customer Service Team A and responds to a high volume of incoming telephone calls in English and Spanish regarding registering, amending, or obtaining copies of vital records. The incumbent responds to inquiries from the public and other stakeholders regarding requirements for registering, obtaining copies of, and amending California birth, death, and marriage records. The PT II also utilizes established procedures to respond to customer voicemails and email inquiries in English and Spanish, and to help resolve escalated cases.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience in customer service roles with an emphasis on strong verbal and written communication skills.
• Ability to manage and document interactions, make routine database entries, and handle sensitive information with accuracy and confidentiality.
• Proficiency in typing sensitive correspondence, including letters, memos, and emails, as well as experience with basic office tasks like sorting mail and operating in a call center environment.
• Capacity to handle various tasks, from routine calls to assisting with outreach events, and being flexible to adapt to changing priorities.
• Experience with technology, including computer programs and databases, and responding to messages via voicemail and email.
• Reliable attendance and punctuality.

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.