Box Office Administrator

Under general administrative direction, responsible for overseeing the strategic management of the box office operations across multiple venues or large-scale events. Working conditions are primarily inside an office environment with frequent exposure to field activities. Exercises direct supervision over assigned staff.

Work Location
100 Montana Street San Antonio, TX 78203

Work Schedule

• Event driven
• Days, evenings, nights, weekends and holidays as needed

Essential Job Functions

• Develop and execute long-term strategies to enhance ticket sales, revenue generation, and operational
• Provide comprehensive reports and analyses to executive leadership highlighting key performance indicators and strategic insights
• Monitor and evaluate the effectiveness of implemented strategies and make adjustments as needed to achieve organizational goals.
• Collaborate with the marketing team to create targeted campaigns and promotions.
• Ensures event presales, on-sales, promotions, discounts, and special sales coordinated with event promoters and/or their representatives are correctly set up in the ticketing system; ensures ticket inventory and placement of holds are correct.
• Oversees the development of event pricing, scaling plans, manifest creation and pricing structure that meets the promoter's ticket representative/staff expectations.
• Represents the City of San Antonio meetings, events, conferences, and networking functions to stay informed of industry trends and developments
• Build and maintain relationships with external stakeholders, including event promoters, sponsors, and vendors.
• Provide comprehensive reports and analyses to executive leadership, highlighting key performance indicators and strategic insights.
• Oversee budgeting, forecasting, and financial analysis for box office operations, ensuring fiscal responsibility and profitability.
• Lead and mentor a team of box office managers and senior staff, fostering a culture of excellence and innovation.
• Negotiation of contracts.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• Bachelor's Degree from an accredited college or university
• Seven (7) years of increasingly responsible experience in coliseum, arena, auditorium, theatre or stadium box office operations with major sports and entertainment facilities experience to include three (3) years of management or supervisory responsibility

Knowledge, Skills & Abilities 

• Knowledge of professional and major amateur sports and entertainment events
• Knowledge of ticket selling and box office operations
• Knowledge of basic accounting principles and procedures
• Knowledge of computerized ticketing systems
• Knowledge of principles and practices of supervision, training, and personnel management
• Skill in utilizing a personal computer and associated software programs
• Ability to operate a computer keyboard and other basic office equipment
• Ability to communicate clearly and effectively
• Ability to establish and maintain cooperative working relationships with management, co-workers and the public
• Ability to perform all the essential functions of the position, with or without accommodations
• Ability to work primarily in an office environment

Applicant Information

• If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing.  Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months.  One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks.  If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

Please be advised that applications submitted through the Handshake website will not be accepted for consideration. If you would like to submit an application, please visit the City of San Antonio's website using the link below. Only applications submitted via Government Jobs will be accepted. 

https://www.sanantonio.gov/hr/CareerCenter