Customer Operations Specialist

Overview

VoicedIQ® is the industry leader in qualitative market intelligence for government contractors. Our unique platform supports thousands of contractor executives to help their teams gain insights into target government customers and ultimately win new public sector contracts. We have grown at an impressive rate since our inception in 2011, supporting many of the fastest-growing small and mid-sized businesses in the industry, as well as major brands like Google, IBM, Northrop Grumman, Peraton, Deloitte, Accenture, and more. At AlphaBrook, we pride ourselves on relentlessly capturing insights to generate public and private sector efficiencies. If you have a strong desire to contribute to a positive, hard-working, and efficient team, then this may be a great fit.

As an Customer Operations Specialist, you will be part of our corporate team and have the opportunity to impact diverse areas of the business depending on our business needs at that time. This role is fully remote with varying levels of involvement in recruiting, customer support, process improvement, and operations. We are seeking individuals who are patient and willing to roll up their sleeves and master different areas of the business across customer support, recruiting, and operations - in no certain order.

Possible Job Responsibilities Include:

Customer Support:

• Managing customer support functions such as answering client questions or concerns, training clients on the platform, and working with marketing on content ideas related to product features and benefits, problem-solving.
• Drafting well-written communications to different business stakeholders, including employees, customers, and partners.
• Collaborating with leadership and keeping the executive team briefed on valuable insights gleaned from customers.

Recruiting Support:

• Supporting various phases of the recruiting process: job postings, application management, scheduling, interviewing.
• Communicating via phone and/or email with VoicedIQ® employee candidates, as well as with VoicedIQ® leadership regarding important candidate hiring decisions
• Coordinating with the Operations team for ensuring a smooth onboarding experience for new employees
• Collaborating with leadership on key decisions, including top candidates being considered for offer

Operations:

• Working with the VP of Operations to problem-solve and improve business processes.
• Acting as a liaison between the Operations team and other teams within the organization, to include leadership, research, sales, marketing, etc.
• Collecting and analyzing data to identify trends, diagnose problems, and create solutions to solve problems.

Minimum Position Requirements:

• Must have received a Bachelor’s Degree from an accredited Institution.
• Must be able to demonstrate writing proficiency.
• 40+ WPM, proper grammar, punctuation, spelling
• Must demonstrate strong interpersonal skills.
• Must be comfortable handling email correspondence with senior executives
• Because of the synchronous nature of our work, we require that employees’ remote working locations be in the Central or Eastern standard time zones.

Benefits and Compensation:

• Competitive Base Salary + Eligibility for Bonuses
• Minimum of (11) Federal Holidays + 100 Hours Annual Paid Time Off
• Sponsored Health, Vision, and Dental Insurance Plans
• Sponsored 401k plan with company contribution
• Employer-Paid Long and Short-Term Disability Insurance
• Remote Stipend

To be considered for this role, please submit an official application by following this link!