IT Operations and Support Technician Intern

Are you a self-motivated individual with a passion for technology and a drive to learn? Join our team as an IT Operations and Support Technician Intern! This hands-on role will provide you with the opportunity to enhance your technical skills, gain real-world experience, and contribute to meaningful projects in IT support, network administration, and cybersecurity.

Key Responsibilities

Help Desk Support

Provide friendly and professional troubleshooting assistance for end-users.

Resolve issues related to IP phones, computers, printers, and other peripherals.

Offer guidance on common Microsoft Suite and Azure AD issues.

Technical Maintenance

Perform general IT maintenance tasks, including RAID checks, backups, and software updates.

Manage and document configuration backups.

Research vulnerabilities (CVEs) and assist in implementing risk mitigation strategies.

Project Assistance

Document IT procedures for internal reference.

Assist in emergency operations planning and disaster recovery processes.

Support the decommissioning of outdated equipment.

Learning Opportunities

Interns will receive training and gain hands-on experience in:

Subnetting and multi-VLAN network management.

Cybersecurity practices, including vulnerability management and risk assessment.

IT policy development and adherence to industry best practices.

Qualifications

Strong work ethic with a helpful and friendly attitude.

Basic technical knowledge equivalent to CompTIA A+ certification.

Familiarity with subnetting, Microsoft Suite, and Azure AD.

Ability to troubleshoot and resolve hardware/software issues.

Excellent documentation and organizational skills.

What We’re Looking For

A proactive individual with a passion for learning and personal growth in IT.

Someone with an interest in medium-sized network environments and cybersecurity.

A team player who can work independently and is committed to excellence.