General Manager

ob Summary:
Manage day-to-day club operations to ensure delivery of superior customer service, achievement of high employee and member satisfaction and performance relative to club objectives. Develops and executes the implementation strategy and ongoing management of companywide standards for key operational activities, programs and goals throughout the club.

***Ideal candidate will have a Tennis Background***  

Summary of Essential Job Functions:
• Attract and Retain members by consistently providing excellent customer service 
• Responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards 
• Responsible for all Club operations to include, revenue generation (in excess of $5m annually), budgeting, directing management team of multiple departments 
• Strategically oversee all programs and activities within the club; Interact with and deliver outstanding customer service to Club members 
• Manage the financial performance of Health Club & Spa through achievement of sales and revenue targets, expense management, and proper planning and forecasting. 
• Prepare and manage the capital budget Provide leadership, direction, and support to all direct reports. Instill ownership and a sense of accountability in key department heads through training, education and goal setting to ensure they will be directly responsible for achievement of their individual unit financial goals. 
• Ensure licenses and permits are maintained as required by all federal, state and local health departments. This includes but is not limited to facility occupancy, food and beverage operations, safety devices (fire extinguishers), massage permits, and pool and whirlpool permits 
• Approachable management style which includes supervising and managing staff members, planning, assigning and direct work/projects, appraising performance, and annual individual/team goals 
• Prepare and manage club budget Place high emphasis on the importance of the social element. 
• This includes participation in planning and execution of club events as needed, such as Parent’s Night Out, Jazz By The Pool and Casino Night.


Knowledge/Experience Required:
• Bachelor’s degree in Exercise Science, Recreation Management, Business Administration or any related field where comparable knowledge, skills and abilities have been achieved and/or equivalent experience 
• 10 years of GM experience, managing a minimum of gross revenues in excess of $5M annually. 
• Expertise in strategic planning, budget management 
• Administration of company goals, strategic planning, sales & marketing, budgeting, training and managing multiple departments 
• Ability to effectively delegate, strong team building skills including ability to lead, train, cooperate and contribute as part of a team 
• Committed to learning, personal growth, and continual process improvement 
• Excellent analytical, organizational, interpersonal and communication skills 
• Must be change adaptive, flexible, and empathetic 
• Proficiency in Microsoft Office Suites (Word, Excel and/or PowerPoint) and Outlook Obtain CPR certification within 30 days of hire through Company training 
• May be required to work evenings and weekends as needed, including holidays. 
• Must be able to successfully pass a background check 

Knowledge/Experience Preferred:
• General Manager experience in an IHRSA quality club

Required Abilities 

Physical Activity
This position requires some standing, walking, lifting, grasping, bending and kneeling for filing. Sitting for some periods of time. Substantial repetitive movements (motions) of the wrists, hands, and/or fingers. Expressing or exchanging ideas by means of the spoken word. Involved in activities where one must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction. Requires the ability to receive detailed information through written and oral communication. 

Physical Requirement
Sedentary work involving sitting some of the time. Walking and standing are required daily. Exerting up to 10 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body. In addition, may involve physical movement which includes sports and activities related to membership events and programs.

Visual Requirement
This position requires close visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing computer monitors and extensive reading.

Working Conditions 
It involves typical office or administrative work and member outdoor activity