Comcast CX Communications Intern (West Division)
Program Overview
Discover opportunities designed to set your career in motion! The Comcast internship program will help you cultivate meaningful relationships, develop strong interpersonal and business skills, gain exposure to the day-to-day operations of a Fortune 40 media and technology company, and receive mentorship opportunities to expand your professional network.
This program immerses students into the daily operation of a contemporary media and technology company while working side-by-side with Comcast’s top innovators. The student becomes an integral part of the Comcast team working on creative, innovative, and thought-provoking projects within various business units.
Organization & Team Overview
The West Division Customer Experience (CX) team ensures our business processes, tools and teams drive exceptional customer and employee experiences. We prioritize, deploy, adopt, and measure the overall use of customer-facing tools, quality programs, and platforms contributing to the customer experience.
The CX team is comprised of dedicated professionals that work in three key areas: building and sustaining our customer experience culture, customer experience design and strategy, and CX communications. We love bringing our skills and experience to make a difference for our customers and employees!
Role Description
In this role, you’ll be working to support internal communications that tell the story of how we’re working to deliver a best-in-class customer experience and help teammates in all roles connect their work to an improved experience for our customers.
What are some interesting problems the student will work on?
This position will support the CX organization by contributing to employee communications in multiple formats: leader email communications, company intranet and internal social media platforms. You will gain experience developing communications plans for West Division’s CX initiatives and supporting Division events such as quarterly NPS Days.
Where can this student make an impact?
You’ll be working with a dedicated team from across the West Division with opportunities to have a real impact on our customer experience. We are looking for a self-starter who will be able to learn about the business quickly and contribute ideas about how we can innovate to help everyone at Comcast understand how their role impacts our customers and, in turn, our bottom line.
Job Responsibilities
Responsibilities include but are not limited to:
- Drafting communications for various internal audiences
- Supporting development of communications plans to support CX initiatives
- Supporting production of NPS Days and other live virtual events
- Analyzing the CX Sharepoint site and making recommendations to improve information storage and sharing within our organization
- Other duties and responsibilities as assigned.
Preferred Skills
- Writing
- Video editing
- Graphic design
- Social media
- Experience with: Microsoft Word, Excel, Sharepoint; Adobe InDesign & Photoshop; Content Management Systems
- Preferred Majors: English, Journalism, Communications, Business Communications, Marketing/PR
Minimum Qualifications and Eligibility Requirements
- Currently pursuing a bachelor’s degree from a United States-based college or university
- Rising Junior only (must have a graduation date between Winter 2026 - Spring 2027)
- Returning to degree-program (for at least a semester) after the completion of the summer internship (meaning, student must be returning to school for Fall 2025 semester before graduating)
- Available to work 40 hours per week over the course of the summer program- June 2 through August 15, 2025
- Authorized to work in the United States with no current or future sponsorship needs
- Available to report in-person to the work location on the job posting (unless virtual offering). RELOCATION EXPENSE IS NOT COVERED.
- Comcast is an Affirmative Action/EEO employer M/F/D/V
Skills
Accountability, Communication, Professional Etiquette, Relationship Building, Resilience, Teamwork