Check Specialist

GENERAL DESCRIPTION OF POSITION
Works to detect and mitigate the risk of check fraud within the bank by conducting fraud reviews and by providing check handling/Reg CC guidance to front line staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Review check images from the previous business day for the purpose of identifying fraudulent/counterfeit items and facilitating their return in less than one day to avoid liability.
Use deductive reasoning to identify patterns, detect outliers, and conduct further review. Determine if commercial payees are valid businesses and payments are typical for the account.
Refer Items suspected to be fraudulent to the appropriate branch and/or Treasury Services staff for verification with customer. Follow up on inquiries and requests to ensure a response is received same day.
Open support tickets for returning each fraudulent/counterfeit check discovered and monitor tickets to ensure they are received and worked during the same business day.
Notify appropriate internal departments and employees of fraudulent activity for additional mitigation.
Track fraudulent items discovered, review for patterns, and report that information to management on a regular basis.
Have a thorough understanding of various claim types and Regulation CC compliance.
Review hold forms daily for Reg CC compliance. Report non-compliant holds for immediate repair or removal.
Maintain a file of compliant hold forms for audit purposes.
Other duties as assigned.

EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc.
EXPERIENCE GENERAL
3 years related experience and/or training.