HR STEEL Center Student Employee

U. S. Steel is committed to fostering an inclusive workplace culture and celebrate the diversity of our employees. The HR STEEL Center Student Employee will gain real life working knowledge of Human Resources, benefits, payroll and pension administration information and processes for a large employer in a professional setting. This internship provides students exposure to HR business support functions including:

• compensation & benefits,
• healthcare administration,
• payroll administration
• pension (defined benefit and defined contribution plans) administration,
• leave management administration,
• labor/employee relations,
• learning & development, and
• recruiting.

This role provides administrative support via phone for HR services, data entry of transactions, and resolves inquiries & requests received from U. S. Steel’s employees and retirees. 

Responsibilities:

• Answer inbound phone calls from employees, retirees and company personnel regarding various benefit, payroll, and general HR matters.
• Help participants understand their benefit options via phone and assist employees and retirees in making benefit elections online.
• Assist employees via phone to navigate employee benefits and payroll self-service websites and other related technologies & promote the usage of these systems.
• Enter benefit elections on behalf of employees and retirees, as needed.
• Initiate case management for business processes.
• Manage outbound call assignments to inform participants of issue resolution.
• Contact participants via phone to relay time-sensitive information for benefit, payroll and HR matters, as needed.
• Handle retiree data management requests via phone for address changes, banking updates, power of attorney documents, and pension verifications.
• Keep leadership (direct supervisor) advised of potential challenges and recommend/implement solutions as appropriate.

Requirements:

• Pursuing a Bachelor’s or Master’s degree in Human Resources, Healthcare Administration or related area of study.
• GPA of a 3.0 or higher.
• Fast learner committed to meeting deadlines.
• High-energy individual accustomed to moving at a fast pace in a progressive environment.
• Mandatory attendance for 3-week new hire "Boot Camp" training starting approx. May 5 or May 12, 2025.
• Must be available to work 8:00AM to 5:00PM EST Monday-Friday schedule (May through August).
• Preferred availability to work part-time during subsequent Fall/Spring semester(s).
• Preferred experience working in an office environment or customer service setting.

Preferred Skills:

Seeking self-motivated individuals who can work in a fast paced, data-driven environment. The successful student will be a detail-oriented problem solver with a customer focus and have:

• Demonstrated outstanding academic achievement.
• Strong verbal and written communication skills.
• Team-oriented mentality in school, work or extracurricular activities.
• Ability to prioritize and manage multiple tasks.
• Resourceful, responsible, confident and professional demeanor.
• Robust decision-making skills and reliable nature.

Rate: $20-$21/hr. This base salary range is a good faith estimate. Based on candidate skills/experience the final offer may be lower/higher.