Interface Success Manager - Clinic Interfaces and EMR (4154)

Overview 

Myriad is hiring an Interface Success Manager to join our team and support the expansion and refinement of our EMR services across all Myriad products. We are looking for someone with a passion for driving operational improvements, a track record of building strong relationships with partners and customers, deep familiarity with EMR systems and processes, and demonstrated success delivering impeccable support in these systems.

Myriad’s Clinic Interfaces and EMR Team supports the seamless integration of Myriad products and services into our customers’ existing in-house digital systems. We support all of Myriad’s business units, products, and the medical specialties that use them. We bring precision medicine services to healthcare providers in the tools they use every day.

We have an established EMR program, currently completing tens of new clinic interfaces every month. We are looking for an Interface Success Manager to ensure that we maintain the highest quality of experience for our customers using these interfaces, and that we make the most of the efficiencies they offer. As our implementation teams complete new interfaces, the Interface Success Manager will support the onboarding of newly interfaced clinics, monitor and maximize their use and impact, and lead frontline support for any issues that arise. 

Responsibility 

1. Develop a broad understanding of the clinic experience of various EMR platforms, the interface implementation process, and operational processes throughout Myriad’s pipeline, to ensure that integrations are utilized optimally and well positioned for business retention and revenue growth.
2. Contribute to the development of a scalable white-glove onboarding program for newly interfaced clinic accounts, through establishing:
3. Deep understanding of clinic needs and challenges, pre- and post-integration
4. A firm command of internal tools and data for monitoring and improving interface utilization
5. A strong partnership with commercial and internal stakeholders to ensure the clinic properly adheres to newly interfaced workflows
6. An unwavering advocacy of best-in-class experience for our end users
7. Lead frontline support for new and currently interfaced client accounts, EMR system vendors, commercial stakeholders, and internal operational teams, ensuring that all client interactions across the various EMR support channels are holistically addressed.
8. Actively surface and escalate technical and operational issue trends.
9. Derive solutions to reduce interface maintenance support inquiries and drive improvements to internal operational processes, both independently and collaboratively with EMR stakeholders (Interface Project Managers, Product Manager, Engineering).
10. Independently manage relationships with external clients and EMR system vendors to facilitate prompt issue resolution and to minimize disruption to customers.
11. Use independent and collaborative judgment to clear technical and operational hurdles that arise in assigned projects.
12. Proactively identify opportunities to increase the reach and impact of our EMR services.

Qualifications 

1. Bachelor’s degree (B.A. or B.S.) is required. Degrees in Science, Engineering, or another qualitative discipline are strongly preferred.
2. 1-3 years of experience in healthcare, with direct exposure to EMR and/or LIS systems.
3. Proven drive to streamline processes and minimize repetitive work.
4. Demonstrated success delivering impeccable customer support in a complex operational and technical environment.
5. Comfort with balancing several commitments and proactively advancing long-term initiatives, while tackling emergent day-to-day demands.
6. Exceptional written and verbal communication skills, with a customer-centric mindset.
7. Attention to detail.
8. Knowledge of the healthcare space required.
9. Familiarity with genetic testing, precision medicine, and PGx are all a significant plus.
10. Experience with these or similar systems not required but highly valued:
11. Interface Engine/Middleware: Mirth Connect
12. HL7 Messaging Standards: ORM/ORU, ADT/SIU, CCD, CDA, FHIR
13. CRM, issue tracking, documentation: Salesforce, Service Cloud, JIRA, Confluence

Physical Requirements 

Ability to stand or sit for extended periods at an assigned work station. Ability to clearly communicate with coworkers or customers. Ability to complete tasks and focus in a sometimes noisy or distracting work environment. Use of equipment and tools necessary to perform essential job functions such as HL7 Messaging Standards: ORM/ORU, ADT/SIU.CCD,CDA,FHIR, CRM, Issue Tracking, Documentation: Salesforce, Service Cloud, JIRA, Confluence.

EEO 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. 

About Us

Myriad Genetics Inc., is a leading personalized medicine company dedicated to being a trusted advisor transforming patient lives worldwide with pioneering molecular diagnostics.  Myriad discovers and commercializes molecular diagnostic tests that: determine the risk of developing disease, accurately diagnose disease, assess the risk of disease progression, and guide treatment decisions across six major medical specialties where molecular diagnostics can significantly improve patient care and lower healthcare costs.  Myriad is focused on three strategic imperatives:  maintaining leadership in an expanding hereditary cancer market, diversifying its product portfolio through the introduction of new products and increasing the revenue contribution from international markets.  For more information on how Myriad is making a difference, please visit the Company's website: www.myriad.com.
 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

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