EMS Dispatcher

As a Dispatcher, you will play a key role as the first line of response in both emergency and non-emergency calls.

• Coordinate the schedule of EMTs and First Responders during emergency and non-emergency transports
• Receive, prioritize, and dispatch a high volume of calls, while determining the appropriate level of care
• Operate various computer systems
• Conduct outbound calls to customers to provide assistance and support
• Analyze customer needs and provide appropriate solutions
• Handle customer inquiries and resolve issues in a timely and professional manner
• Maintain accurate and detailed records of customer interactions
• Collaborate with team members to ensure customer satisfaction

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements. The company reserves the right to modify, add, or remove duties as necessary.

WHAT YOU’LL NEED

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Proficient in using computer systems and software applications
• Previous customer service experience is preferred, but not required
• High school diploma or equivalent
• Ability to work in high-pressure situations
• Clean background check
• Proficient computer skills

PERKS

• Competitive compensation
• Benefits package (Medical, Dental & Vision Insurance)
• Paid time off (PTO)
• 401(k)
• Opportunities for growth and advancement

JOB TYPE: 

• M-Friday rotating weekends
• Shift availability discussed during the interview process
• Job Type: Full-time
• Pay: $21.00 - $30.00 per hour
• On-Site

Ability to Commute:

• Livingston, NJ 07039 (Required)