Student Services Manager

Student Services Manager

Organization Background:

ICEF (Inner City Education Foundation) Public Schools is a nonprofit charter school management organization serving communities in the South Los Angeles area. ICEF Public Schools operates high-quality, tuition-free, public charter elementary, middle and high schools. ICEF’s vision is to transform South Los Angeles into a stable, economically vibrant community by providing first-rate educational opportunities for students within their school communities. ICEF’s mission is to prepare all students to attend and compete at the top 100 colleges and universities in the nation. 

Position Description:

The Student Services Manager is a student-focused leader who is committed to excellence for students and staff. He/she is primarily responsible for supporting a healthy school culture that is a connected, safe, and positive environment in which students can learn and thrive. The Student Services Manager should have the ability to execute research-based best practices aligned to a Positive Behavior Intervention and Support model, trauma-sensitive approaches, and restorative discipline practices, under the direction of the Assistant Principal of School Culture. The Student Services Manager’s primary role is focused on responsive student discipline, parent communication, PBIS, common-area supervision, and documentation.

Reporting:

This position reports to the Assistant Principal of School Culture.

FLSA Status: Exempt

Pay Cycle: 12 months

Salary: Commensurate with Experience ($70,000-$80,000)

Benefits: Medical, Dental, vision, Life Insurance, Retirement Plan

Essential Functions:

SCHOOL CULTURE  25%

• Participate as a member of the school’s Positive Behavior Intervention and Support Team
• Model how to build strong, mutually respectful, relationships with students and families and support teachers and staff to do the same.

STUDENT DISCIPLINE  25%

• Support the development of a high-quality/effective school wide discipline program that aligns with Positive Behavior Intervention and Support, trauma sensitive approaches, and restorative practices
• Ensure the fidelity of implementation of the school’s discipline and Positive Behavior Intervention and Support program

PARENT COMMUNICATION  25%

• Be available for contact with parents, students, and staff to discuss student issues/concerns after class, at night, or on weekends (via cell phone or in person)
• Maintain work hours extending beyond school hours for other professional duties or functions such as staff meetings, school events, Saturday school, Parent Information Meetings, etc. when necessary.  

DOCUMENTATION  25%

• Continuously monitor, document, track and analyze student behavior data in order to identify needed supports and strategies inside and outside of the classroom.
• Perform other duties as assigned

Job Requirements: Minimum Qualifications:

EDUCATION and/or EXPERIENCE

●  Bachelor’s Degree (required), Master’s Degree (preferred)

●  Significant experience with developing school-wide systems/procedures and driving initiatives with staff

●  An understanding of PBIS, restorative and trauma-informed practices.

●  At least 4 years of experience working in an urban school setting, serving low income and minority students, at multiple levels.

●  Experience leading school-wide initiatives

●  Strong record of helping students achieve academic and behavioral success, primarily with minority and low-income students

●  Excellence in time management, taking initiative, and follow-through

●  Experience in analyzing data and using results to modify practices

●  Multi-faceted, multi-skilled, resourceful, and willing to do whatever it takes to help our students reach a level of academic excellence

●  Model positive and healthy character traits and habits, including the ICEF Core Values

●  Unquestioned integrity and commitment to the ICEF mission and willingness to serve the ICEF community

SUPERVISORY RESPONSIBILITIES

This position has no direct supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

 The requirements listed below are representative of the knowledge, skill, and/or ability required.

 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

 functions.

●  Must believe in and live out ICEF's Core Values

●  Must ensure achievement of ICEF’s mission

●  Must have an unwavering belief that all students can learn and achieve success in school

●  Must have excellent communication skills, both oral and written, with the ability to foster positive working relationships.

●  • Must be able to interact with stakeholders at all levels (including all staff, parents, students, and community members) in a respectful manner and provide excellent customer service.

●  Must be able to work collaboratively in a team environment

●  Must have strong organizational, problem-solving, and time-management skills

●  Must attend and participate in ICEF staff meetings as required

●  Must attend and participate in ICEF training programs as required

●  Must have reliable and insured transportation

●  Must have a valid California Driver’s License.

●  Must be able to travel between schools and the home office as required as a condition of employment

●  Must show proof and maintain a clear TB, DOJ and FBI Clearance

●  Must provide documentation of eligibility to work in US

CERTIFICATES, LICENSES, REGISTRATIONS

●  None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to

 enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, and reach with hands and arms, and/or use hands to finger, handle, or feel.

While performing the duties of this job, the employee is occasionally required to move and/or lift up to twenty-five (25) pounds.

Specific vision abilities required by this position include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.