USCG Community Services Command- Supervisory Business Resilience Manager

As a Supervisory Business Resilience Manager, you will play a pivotal role in enhancing the resilience of the United States Coast Guard (USCG) non-appropriated funded (NAF) programs. You will lead initiatives aimed at increasing sales, reducing inventory losses, and serving as the subject matter expert on business continuity and risk management. Your primary responsibility will be to prepare for and effectively respond to business disruptions to ensure the continuity and sustainability of operations. This position is located at a Coast Guard Exchange (CGX) field office, making you a vital member of the USCG civilian team.
Other duties as assigned.

Key Responsibilities:

• Operational Risk Management: Conduct comprehensive risk assessments, investigate theft incidents, and provide training to employees within flagship CGX locations and other assigned areas. This includes addressing point of sale (POS) exceptions and implementing necessary mitigation actions.
• Training and Development: Train and mentor Business Resilience Investigators, establishing investigative protocols in line with USCG CSC standards. Develop and implement techniques to enhance team development and ensure consistent execution of policies.
• Surveillance and Compliance: Monitor video surveillance systems for adherence to planograms, stock levels, and loss prevention measures. Ensure compliance with safety standards, merchandise protection protocols, and document/report any incidents in accordance with the chain of command.
• Contingency Planning: Develop and manage CGX contingency and sustainment plans in collaboration with management. Regularly review and update Business Resilience (BR) plans to ensure they remain current and effective.
• Law Enforcement Coordination: Liaise with local, state, and federal law enforcement agencies on matters of fraud, waste, and abuse. Establish and execute action plans for investigations, adhering to CSC standards to achieve successful outcomes.
• Stakeholder Engagement: Lead meetings with various organizational personnel to develop or assess plans, training, and exercises based on identified needs and resources. Present findings and recommendations to senior leadership for implementation.
• Team Leadership: Provide guidance to subordinates, reviewing their reports and duties to ensure compliance with expectations and policy requirements. Provide coaching, mentoring, schedules and directs work and appraises work performance.

In the area of systems and technology lead your responsibilities include:

• Serving as the subject matter expert on video surveillance, management software, and POS exception-based reporting systems.
• Acting as the Contracting Officer’s Representative (COR) for technology-related procurements, conducting market research, drafting procurement requests, and managing contract-related tasks.
• Supporting and train the Business Resilience team on the use of these systems, developing business solutions such as dashboards, alerts, and reports to improve functionality and user experience.
• Serving as the system administrator for the shopcgx.com e-commerce fraud tool, collaborating with fraud
prevention vendors to refine rule sets for minimizing fraud while maximizing sales.

 

Additional Info:

QUALIFICATIONS REQUIRED:
Minimum:
1. Three (3) years of experience that demonstrates broad knowledge of basic aspects of business, such as cost of goods sold, operating profit, direct and indirect expenses, and cash handling controls
2. Basic to intermediate experience with cloud-based or digital video surveillance systems
3. Basic to intermediate experience using common MSFT office suite applications with specific emphasis on word processing, spreadsheets, and email applications.
4. May be required to obtain a job specific clearance and authorization for access to various DOD websites and systems
5. This is a white-collar position where occasional lifting of up to 20 lbs. may be required

Preferred (in addition to the minimum):
1. Associate degree from an accredited university with emphasis in retail management
2. Loss Prevention Certification (LPC) or Loss Prevention Qualified (LPQ) Certification
3. Advanced Wicklander-Zulawski Certification, Certified Forensic Interviewer a plus

USCG COMMUNITY SERVICES COMMAND COMPREHENSIVE BENEFITS:
By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere. Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service.

• Paid Annual and Sick Leave
• Holiday Pay
• Medical/Dental/Vision Insurance
• Flexible/Dependent Spending Account
• Pension Plan
• 401k Savings Plan
• Life Insurance
• Short Term/Long Term Disability
• Tuition Assistance
• Paid Parental Leave

OTHER ESSENTIAL INFORMATION:
- Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.
- Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute.
- Must satisfactorily complete a Federal Background check.

HOW TO APPLY

Additional Information on how you will be evaluated:

Your resume/application must demonstrate the required experience/education. Experience refers to paid and unpaid experience, including volunteer work done through the National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social, committee, sports, internships). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and leadership experience that translates directly to paid employment. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.

You MUST submit a resume or any other written format in English of your choice which clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series, title, and dates held (if applicable); a statement requiring proof of veterans’ preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor’s name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You must also include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete, you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors.

Outside Candidates: To apply, please visit our website at https://shopcgx.com and click on “Careers” at the bottom of the page. Internal Candidates: Sign into ADP Workforce now. Click on Myself/Talent/Career Center.
Search by location or Job Title for:
Supervisory Business Resilience Manager (STL) – FT 6000
Aguadilla, PR, US

Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status.

PRIVACY ACT NOTICE
Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304, Executive Order 9397, and Departmental Regulations.
Principal Purpose: To collect information needed to determine how well an applicant’s education and work experience qualify them for the job they are applying for.
Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.
Disclosure: Voluntary, however, failure to disclose requested information may result in an applicant not receiving consideration for a position in which the information is needed.
Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection, and a person is not required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-0120, expiration 01/30/2025. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimate you can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320.