Residential Aide Manager

Job Summary

The Residential Aide Manager supervises and oversees the residential aide (RA) team. 

Responsibilities Include: 

Supervision and Team Management: 

• Oversee the residential aide team, providing guidance, support, and training to ensure consistent delivery of quality care.

Direct Client Support: 

• Develop and maintain a compassionate and empathetic rapport with clients, providing emotional support throughout their recovery journey.
• Assist clients with their daily activities, including hygiene routines, meals, and recreational activities.
• Encourage and promote clients' participation in therapeutic programs and support group sessions.

Safety and Security: 

• Maintain a safe and secure environment for both clients and staff, adhering to facility policies and protocols.
• Monitor clients' behaviors and activities, promptly addressing any safety concerns or potential risks.

Crisis Intervention and Conflict Resolution: 

• Utilize crisis intervention techniques to de-escalate potential conflicts or challenging situations that may arise among clients.
• Collaborate with the clinical team to create personalized crisis intervention plans for individual clients.

Record Keeping and Documentation: 

• Maintain thorough and accurate client records, documenting progress, incidents, and any relevant information.
• Keep daily logs, incident reports, and other required documentation up to date.

Communication and Collaboration: 

• Facilitate effective communication between the residential aide team, counselors, therapists, and medical staff to ensure cohesive client care.
• Participate in team meetings, sharing insights and observations to support comprehensive treatment planning.

Support Group Facilitation: 

• Assist in organizing and facilitating support group sessions, promoting engagement and fostering a sense of community among clients.

Facility Operations: 

• Collaborate with the facility management to ensure smooth daily operations, including inventory management and ordering necessary supplies.

Compliance and Ethical Conduct: 

• Ensure compliance with all relevant regulations, ethical standards, and facility policies related to client care and confidentiality.
• Demonstrate a high level of integrity, adhering to ethical guidelines in all interactions with clients and staff.

Client Progress Tracking: 

• Participate in client assessments and progress tracking, providing valuable input to the clinical team to aid in treatment planning and goal setting.

Other:

• Perform other functions related to the position as required.

Minimum Qualifications: 

EDUCATION/CREDENTIALS

• High school diploma or equivalent is required.
• Additional training or certifications in substance use disorder counseling, psychology, or related fields are preferred.

EXPERIENCE

• Previous experience in a substance use disorder rehabilitation facility or a similar healthcare setting is highly desirable.
• Experience in a supervisory or leadership role is an advantage.

KNOWLEDGE/SKILLS

Empathy and Compassion: 

• Demonstrated ability to show empathy, compassion, and patience when working with individuals struggling with substance addiction.
• A genuine passion for helping others and a strong commitment to supporting clients in their recovery journey.

Communication Skills: 

• Excellent verbal and written communication skills, with the ability to effectively interact with clients, colleagues, and other stakeholders.
• Active listening skills to understand clients' needs and concerns.

Organizational Skills: 

• Strong organizational and multitasking abilities to manage multiple responsibilities and ensure smooth operations within the clinical aide team.

Problem-Solving: 

• Effective problem-solving skills, especially in high-pressure situations, to address challenges and crises that may arise during the rehabilitation process.
• The ability to think quickly and adapt to changing circumstances.

Ethical Conduct: 

• High level of integrity and adherence to ethical standards, respecting client confidentiality and privacy.
• Compliance with the facility's code of conduct and policies.

Team Player: 

• Proven ability to work collaboratively as part of a multidisciplinary team, fostering a positive and supportive work environment.
• Willingness to assist fellow team members and support the facility's mission.

*In addition to the above duties, the Residential Aide Manager also: 

• Acts as Director of Residential Services (DRS) during DRS absence.
• Reports any staff performance issues to DRS and assists in developing and delivering performance improvement plans/training.
• Assists DRS in developing initial staff training and professional development materials and presentations.
• Models appropriate interactions with clients as a learning resource for RA staff Is the primary presenter for new client orientation.
• Reviews all shift reports to ensure significant events/behaviors are being communicated and addressed within RA staff and to clinical team as needed.

Mainspring Recovery conducts as needed, job-related background checks, fingerprints, drug testing, TB testing, verification of employment history and/or reference checks prior to employment. 

Mainspring Recovery is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. 

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more. 

Job Type: Full-time, direct care position, some holidays and weekends, on call during week and evenings