Information and Telecommunication Services Director

NOTE: TO BE CONSIDERED FOR THIS VACANCY, ALL APPLICANTS MUST APPLY ONLINE AT EXTERNAL LINK PROVIDED.

SALARY: $117,187.20 Annually

Bachelor's degree from an accredited college/university with major coursework in Information Systems, Information Technology, Computer Programming, Computer Science, or a related field and five years progressively responsible administrative experience including three years of supervisory experience in the information services management, systems design/architecture, data management, software applications development and support network design and management, project management, or professional IT or any equivalent combination of related training and experience.

Successful completion of all applicable background checks pre-hire and on going are required.

Position Summary:
This is highly responsible administrative work directing and supervising the day-to-day operations of the Alachua County Information and Telecommunication Services Department.  This position is responsible for providing leadership relative to the management of IT professionals; hardware and software assets; and policies, processes and practices required to deliver secure and strategic business and technology solutions.  This position will be accountable for the performance, support and maintenance of the business systems and IT infrastructure utilized by the county.  

An employee assigned to this classification is responsible for supervising information technology activities, operations and functions, as well as the coordination and support of the County telephone system.

Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports and observation of results obtained.

Examples of Duties:
ESSENTIAL JOB FUNCTIONS

This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work.
Exudes a positive customer service focus.

Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication.
Supervises and coordinates the activities of subordinate supervisors and employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation.

Provides strategic direction for the Information Technology Department and remains responsive to the evolving nature of technology and manages a diverse administrative and operational team responsible for technology procurement, IT department budget, project management, innovation, and infrastructure support.

Provides vision to guide long-term planning for the Information Technology Department as it aligns to the County’s needs.

Leads the organization in innovation and implementation of technology-based improvements and advises on technology opportunities and strategies.

Advises departments on technology business strategies to improve productivity and expansion of services.

Selects, leads, motivates, and evaluates IT Department staff; trains or provides availability of training; works with employees to maintain high performance or to correct deficiencies.

Functions as a full member of the County's Emergency Management Service Functions.

Develops, presents for approval, implements, monitors, and manages IT Department budget.

Approves requests and purchase orders for departmental supplies, technology hardware and software, capital items, services, maintenance agreements and similar expenditures. May review and approve technology requisitions for other departments and offices.

Develops, proposes, and implements IT Department organizational structure.

Develops and implements service delivery metrics; monitors and reports effectiveness and efficiency of IT Department performance; initiates actions to support best service outcomes.

Oversees and prioritizes IT Department project requests and fulfillment activities, including timeframes, schedules, milestones, staff and/or contractors’ performance and budgets.

Ensures IT Department maintains compliance with the county's record retention expectations.

Maintains comprehensive and current knowledge of applicable IT laws and regulations.

Maintains an awareness of new trends, products, and best practices; maintains current industry knowledge through literature, affiliations, workshops, training, seminars, and conferences.

Directs the development and implementation of policies relating to the County's uses of IT.

Establishes appropriate standards and procedures for activities of the IT Department.

Directs analysis, acquisitions, modifications, designs, and installations of major systems.

Directs the selection, piloting, and assessment of new technologies, as warranted.

Oversees and directs the diagnosis, analysis and resolution of problems and initiates appropriate action to correct errors, recover data and obtain maintenance.

Directs the development and implementation of a Security Incident Response Team (SIRT).

Ensures that the County has an annually tested Disaster Recovery Plan that includes risk assessment, planning, designated IT staff assignments and communications with stakeholders.

Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency.

NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

KNOWLEDGE, SKILLS AND ABILITIES

Extensive knowledge of emerging IT technologies and potential applications to improve County operations and efficiencies.

Extensive knowledge of best practices regarding risk management, including privacy and security requirements.

Extensive knowledge of firewall security technology, standards and controls, administration and knowledge of ITS security principles including system analysis, infrastructure design, implementation and maintenance monitoring.

Knowledge of governmental or mid to large corporate business operations and expectations.

Knowledge of current state of industry hardware, software, networks, data, telecommunications, and security.

Knowledge of current Federal, State, and Local laws as they apply to information technologies.

Strong project management and organizational skills to plan, prioritize, multi-task and independently execute projects/priorities within specific deadlines while maintaining flexibility and attention to detail.

Strong analytical skills with the ability to work through processes, identify and implement process improvements and resolve complex matters.

Ability to communicate effectively orally and in writing, including public presentations, agenda items, department correspondences, and other required documents.

Ability to establish and maintain effective working relationships with staff, vendors/contractors, elected officials, and the general public.

Ability to effectively lead, develop, and evaluate direct reports, assigned staff or work as a member of a self-directed work team.

Ability to manage multiple priorities, effectively monitor performance objectives, work, and make decisions under pressure and meet all deadlines, goals and objectives as set forth.

Ability to identify, assess and prioritize risks within a complex IT environment as well as develop and operate plans to manage these risks.

Ability to plan, prepare, and maintain annual budgets and state and federal required documentation.

Ability to respond to emergencies on a 24-hour basis.  

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; and talk or hear.
The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.