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Campground Management Internship

Kampgrounds of America, Inc.
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ABOUT KOA

Kampgrounds of America, Inc. (KOA) is the largest system of open-to-the-public campgrounds in the worlds, with over 500 locations across the United States and Canada. Founded in Billings, Montana in 1962, KOA’s family of campground brands- KOA Journey, KOA Holiday and KOA Resort- serving more than a million camping families each year. 

Our mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and progressive. 

If you enjoy being outdoors, meeting new people, and being a leader among your peers, we would love to talk to you!

REPORTS TO

General Manager

 POSITION SUMMARY

The Campground Management Internship Program offers the opportunity for undergraduate students to expand their classroom knowledge by developing skills, habits, and experience in a hands-on work environment, while enjoying the great outdoors.

The 12- week internship allows participants to focus on 4 core departments- campground operations, management, marketing and administration. Interns will train first-hand by working alongside our experienced managers.

RESPONSIBILITIES

  • Spend 12 weeks shadowing and working within the 4 core departments
  • Develop and present a final project at the conclusion of the internship
  • Ensure customers receive a high level of service consistent with our customer service philosophy
  • Ensure the safety of guest and resort property with attentive observation and action
  • Learn and operate Campground Management system
  • Answer phones & emails to help guests with their camping reservations
  • Register guests upon arrival and facilitate their stay by answering questions and giving information
  • Performs basic maintenance and cleaning
  • Help to coordinate the maintenance of all equipment used for recreational activities
  • Operate various types of standard office equipment, including a personal computer and related software
  • Other duties as assigned by manager

REQUIREMENTS

  • Student pursuing a degree in Outdoor Recreation, Hospitality Management, Tourism, Business, Communication, Entrepreneurship, Human Resources or related area of study
  • Excellent verbal and written communication skills – Bilingual is a plus
  • Ability to multi task and prioritize
  • Able to work with others and work independently
  • Must demonstrate excellent customer service and leadership abilities
  • Professional Appearance and attitude towards guests and fellow team members

DETAILS

  • Position Type- Full-Time Internship
  • Internship Dates- May to August, 2025
  • Schedule- 40 hours, 5 days/week. Includes weekends, and holidays