Bilingual Crisis Response Worker

SUMMARY
Provides crisis response services within the community on an on-call bases this includes assessing
individuals in acute mental health crisis for level of care needed. Crisis services are provided in the office
and within the community and on-site of the crisis.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Crisis Responsibilities:
1. Provides crisis intervention services in person or by telephone.
2. Participates in a rotation on-call schedule with all other providers assigned to the team.
3. Responds to and provides in-person on-site assessment at the community location within 60
minutes.
4. Meets with the client, who is an individual and/or family in acute crisis. Explains the evaluation
process and gathers information from the client for the assessment and discusses the information
with consulting QMHP to determine level of care needed, inclusive of referral up to inpatient
psychiatric supports.
5. Additional time dedicated to crisis stabilization intervention and treatment.
6. Provides case management services that coordinate, support and advocate for client, psychoeducation and parent coaching.
7. Provides support to individuals after crisis. Outreaches to engage clients who have not followed
through with post crisis recommendations.
8. Assists families by connecting to resources. Assists with continued placement efforts as needed.
9. Maintains records in accordance with PCH policies and completes required outcomes protocols.
10. Participate in PCH meetings and in-services.
11. Other duties as assigned.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and or ability required.
Reasonable accommodations may be made to enable an individual with a disability to perform the
essential duties and responsibilities.

EDUCATION AND EXPERIENCE
Bachelors degree in Psychology, Social Work, or related field required. Related experience should
include work with adults, children and adolescents, crisis intervention, assessment, case management,
and home and community-based interventions. Ability to work as part of a team and collaborate with
consumers, referrals sources, and other community providers is absolutely essential.
Demonstrated Competencies
• Ability to work as part of a team and collaborate with consumers, referrals sources, and other
community providers is essential.
• Ability to recognize signs and symptoms of mental illness and substance use crisis.
• Must possess the skills to engage individuals in a compassionate, nonjudgmental manner.
• Experience in De-escalation preferred.
• Ability to relate to a diverse population.
• Knowledge of community resources
• Excellent written and verbal communication skills
• Bi-lingual: Spanish-speaking, reading, writing skills preferred.

LANGUAGE
Bilingual (English/Spanish) skills preferred.

OTHER
Must maintain a safe driving record and have current valid Illinois Driver’s License. Personal vehicle
needed for transportation to/from home and community-based interventions. Mileage for authorized
work-related purposes is reimbursable.