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Job Title: Stand Lead

Location: Bank of America Stadium, Charlotte, North Carolina 

Position Type: Part-Time / Seasonal (Game Days, Events)

Organizational Summary: GWE helps families create legacies for generations to come. GWE helps low-income communities give future generations a head start on life with the mission to promote financial and mental wellness, investing, and homeownership. We rebuild our communities to give everyone a higher quality of life. 

Overview:
The Stadium Stand Lead will oversee the operations of a concession stand at a sports stadium or event venue in North Carolina. This role involves managing a small team of volunteers, ensuring efficient food and beverage service, maintaining inventory, and providing excellent customer service. The Stand Lead will act as a liaison between stand staff and upper management, ensuring smooth and organized operations during events.

Key Responsibilities:

  • Team Supervision: Oversee the preparation, setup, and breakdown of the concession stand before, during, and after each event. 
  • Lead a team of concession stand volunteer workers, ensuring that all volunteers are trained, assigned roles, and working efficiently.
  • Customer Service: Maintain a high level of customer service, addressing customer needs and resolving any issues promptly and professionally.
  • Compliance and Safety: Ensure all food handling and preparation adhere to health and safety regulations. Monitor and enforce compliance with stadium policies, including alcohol service regulations.
  • Sales Management: Oversee sales transactions, ensure accurate cash handling, and operate point-of-sale (POS) systems.
  • Inventory Control: Manage inventory levels, ensuring that products are properly stocked and restocked as needed. Maintain accurate inventory records.
  • Order Fulfillment: Ensure orders are fulfilled quickly and accurately while maintaining product quality standards.
  • Communication: Serve as the main point of contact for stand volunteer workers and upper management. Relay important updates, instructions, or issues.
  • Problem Solving: Identify and resolve any operational issues that arise during events, including equipment malfunctions, staffing issues, or product shortages.
  • End-of-Day Procedures: Oversee the closing of the stand, including cleaning, restocking, and preparing for the next event. Submit daily sales reports and inventory counts to management.

Qualifications:

  • Experience: Minimum 6 months to 1 year of experience in hospitality or food & beverage. 
  • Leadership experience is a plus but not a requirement
  • Previous experience in a stadium or event setting is preferred.
  • Strong leadership and team management skills.
  • Excellent customer service and communication abilities.
  • Ability to work in a fast-paced, high-pressure environment.
  • Proficient in basic math and cash handling procedures.
  • High school diploma or equivalent required.
  • Certification in food safety and handling is a plus.
  • Ability to stand for long periods, lift up to 25 pounds, and work in a fast-paced environment.

Work Schedule:

  • Must be available to work on game days,  or other stadium events, which may include weekends and holidays. Hours vary based on the time of the events