WIC Systems Support Staff (Bilingual)(Spanish)

The Women, Infants and Children Program (WIC) has been part of the nation’s nutrition safety net for 50 years.

Extensive research has found WIC to be a cost-effective investment that leads to healthier infants, more nutritious diets, health care for children, and subsequently higher academic achievement for students. WIC helps families receive healthy food, nutrition education, breastfeeding support, and referrals to healthcare and other community services.

Like other divisions within the California Department of Public Health (CDPH), WIC builds its program by addressing social determinants of health. WIC impacts the life course by promoting health practices that can ultimately improve life outcomes often experienced by vulnerable communities.

WIC serves babies and children up to age five, pregnant women, and new mothers. Dads, grandparents, foster parents of young children, and working families are welcome at WIC too!

Monthly, nearly one million WIC participants can find support at one of 84 local agencies which offer services at more than 500 sites throughout California. WIC participants can redeem their food benefits at approximately 3,800 grocers that are authorized to serve WIC families.

In 2019 - 2020, the WIC Division implemented an Electronic Benefits Transfer (EBT) card called the California WIC Card and a new management information system known as WIC WISE, that allows WIC participants to be served more efficiently. The CDPH WIC Division works continuously to improve its operations and system to better support families and its partners.

About the CDPH/WIC Family

Over 200 state staff work at CDPH’s WIC Division, headquartered at the Natomas campus in Sacramento.  WIC is committed to a hybrid workforce and the state provides a modest stipend for those who fully and partially work from home. Staff are provided with a computer or laptop, camera, and large screen to conduct their work. We build our unit teams virtually and maintain contact with stakeholders by being on camera to solidify our relationships.

The WIC Division is led by senior managers administering a Local Policy and Health Programs Branch, Local Services Branch, Vendor Management Branch, Communications, Food, and Vendor Policy Branch, Data and Integrity Branch, Systems Integration Branch, and the Operations team.  Through these branches, our support staff, analysts, specialists, researchers, and nutritionists serve the needs of WIC families, supports our program partners, and ensures the California WIC Program is administered appropriately and effectively.

This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by advancing the health and well-being of California’s diverse people and communities. As a member of the WIC Systems Integration Branch, the incumbent serves on a team that provides support for the Women, Infants and Children’s (WIC) various electronic systems and provides support and communication to WIC families, local agencies, authorized vendors, and division staff.

The candidate works under the close supervision of the Chief, WIC Systems Support Section, Staff Services Manager II (SSM II), and may receive general direction from other managers in the WIC Systems Integration Branch. The OT Bilingual (T) performs clerical duties for the Branch and coordinates meetings, webinars, and conference calls for Branch staff. The OT Bilingual (T) assists the California WIC Family Services Line, which entails providing customer service support to WIC families. The OT Bilingual (T) supports registration communications to WIC local agencies on WIC WISE trainings. The OT Bilingual (T) performs a variety of tasks requiring a high degree of initiative and independence, excellent communication skills, excellent skills in developing spreadsheets, charts, tables, and graphs using software applications, and a thorough knowledge of CDPH office procedures.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience in providing outstanding customer service.
• Experience in clerical support, formatting and editing documents and presentations, and preparing correspondences.
• Experience in data entry and developing spreadsheets using software applications.
• Ability to work independently and has a high degree of initiative,
• Ability to communicate effectively verbally and in writing with staff at various levels, external stakeholders, and the general public.
• Ability to be flexible with changing deadlines and instructions.
• Must be dependable, reliable, and have excellent attendance.

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.