Information Tech Specialist II - Audio/Video Media Support

This is an experienced technician. Under some supervision, incumbents perform a variety of complex technical, operational, and instructional duties.

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Typical Duties

Provides audio/video (A/V) support for internal and external events as necessary. Assists faculty, staff, and administrators with audio/video-related questions and problems. Transports sets up, maintains, monitors, and troubleshoots teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, audio mixers, sound boards and other presentation equipment. Performs maintenance and repairs on media systems equipment and software. Assists staff with telecommunications network scheduling and programming; monitors automated network switching equipment; and coordinates the scheduling of distance education facility sites. Installs equipment for multimedia classrooms; provide multimedia hardware/software and streaming expertise and production support. Assists with digital program production, satellite teleconferences, and digital videoconferences. Duplicates audio, video, and other media programs from original materials. Receives, inspects, tests, and labels all new equipment; maintains inventory records and files. Acts as a focal point for requests, problems and issues affecting the unit. Evaluates and recommends equipment for potential purchase. Provides technical architectural position summary and modification guidelines. Evaluates status of existing systems and facilities and manages systematic testing and preventative maintenance processes to keep both permanently installed and portable equipment in working order to meet customer needs. Gathers bids from appropriate vendors, evaluates options, and make recommendations. Participates in the development of procedures, policies, and guidelines for the operation of the department. Monitors budgets; forecasts employment costs for student assistants; and requisitions supplies and equipment within budget allocations as required. Completes return merchandise authorization forms for vendors as appropriate. manage campus-wide systems and facilities to keep learning spaces, meeting rooms, production facilities, and event spaces in optimal working order. Designs, builds, operates, and maintains media systems, transmission equipment, and pathways; interactive television classrooms, control rooms, and distribution channels; and field production equipment. Provides input, advice and feedback on the suitability, sustainability and use of new products and processes. Provides technical guidelines on major projects related to field of expertise. Maintains all required communications licenses and directs the research, planning, and implementation of migration from analog to digital technologies. Meet with customers, colleagues and vendors to create scopes of work, resource requirements, and implementation/installation timelines. Serves as technical advisor to college and District staff; assists staff with the planning for new media systems or system upgrades; works with college and District Office technicians, specialists, and analysts to maintain college and District-wide systems integrity; and determines necessity and extent of media software and hardware upgrades for student use, college staff, administrators, and/or faculty. Manages a variety of AV/IP projects; oversees/participates in the installation of the project, tests and commissions the project to make sure it meets the scope of work details and trains the end users on the system.  Oversees production of and produces campus-wide and departmental video or photographic communication projects related to service, product, or event promotion, training, announcements, marketing, and other informational communication messages (includes pre-production, production - location and studio filming, and post-production editing, graphic design, marketing, and distribution).  Develops specifications, descriptions, and operating instructions; performs system analysis on projects of moderate scope; and resolves media network connectivity problems on local area network. Researches new technology, evaluates feasibility, and provides draft requisitions for media technology and related materials. Updates and maintains industry knowledge as related to job functions. Performs related duties as required.

REQ00360