You are viewing a preview of this job. Log in or register to view more details about this job.
Email

U-Bill Advisers support the UNI Office of Business Operations (OBO) team by:

Responsibilities:

  • Answering U-Bill inquiries by email, phone, and in-person
  • Provide front desk coverage
  • Educate students & parents on how to obtain information in MyUNIverse, Student Center
  • Create departmental communications to promote student outreach
  • Assist with past due balance outreach for current and former students; Advisers will be responsible for a specified range of accounts
  • Support the Student Financials Counselor (supervisor) with collections processes; each Adviser will be assigned agencies they are responsible for
    • Adding/removing service indicators
    • Running, verifying, and resolving reports
  • Assist with Third-Party Billing processes
  • Assist with new student orientation activities (virtual and in-person)
  • Conduct monthly Account Reconciliation
  • Oversee Emergency Short Term Loans documentation and reconciliation
  • Website maintenance
  • Help with basic office duties including but not limited to sort and distributing mail and electronically file documents
  • Assist office supervisors with special projects as needed.

 

Hours:

  • 10-12 hours per week between 8:00 am and 4:30 pm, Monday – Friday
  • Preferably a 2+ year commitment

 

Qualifications:

  • Strong customer service skills
  • Excellent written and oral communication skills
  • Proficient in MS Office products and Google drive
  • Ability to problem solve
  • Must be able to prioritize and stay organized
  • Strong attention to detail
     

Competencies Learned:

Critical Thinking/Problem Solving: Students will be able to develop problem solving and critical thinking skills by working with students/customers to resolve past due accounts and by working independently on office projects/outreach.

 

Oral/Written Communication: Students will be able to articulate billing information, policies, and educational materials to students/customers and develop public speaking skills through new student orientation

 

Professionalism/Work Ethic: Student will be able to develop and demonstrate time management, punctuality, and personal accountability working with students/customers, independent projects, as well as collections processes and third-party billing.