Insurance Support Specialist

The Custer Agency is a third generation family business with a fantastic, experienced team. We are looking for someone who will be a good fit and contribute to a great work environment. We are willing to train someone who has a great attitude, a willingness to learn, will contribute positively to the team culture, and treat customers and coworkers with kindness, friendliness, and respect.

The ideal candidate will play a crucial role in managing client insurance needs and providing exceptional customer service. This position requires a friendly attitude, attention to detail, phone and computer skills, and the ability to interact with different types of people. Candidates will need to obtain a P&C Insurance License once hired.

Responsibilities

• Help clients understand their insurance options and service policies. 
• Quote and sell insurance policies. 
• Answer phones, respond to emails, and work with people in person.
• Maintain accurate records of client interactions and transactions.
• Deliver outstanding customer service by addressing inquiries and resolving issues promptly.
• Contribute to a great work enviroment. Collaborate with team members to enhance service delivery and operational efficiency.

Experience

• Insurance Experience is a plus but not required.
• Experience with the Guidewire CRM is a plus but not required.
• Customer Service experience is a plus.
• Excellent communication skills, both verbal and written; bilingual abilities (Spanish) are a plus.
• Demonstrated ability to analyze information and make informed decisions.
• A background in customer service with a focus on client satisfaction.