Work-Fit Program Manager Athletic Trainer

Work-Fit Athletic Trainer - Program Manager

Position Description:  A Work-Fit Program Manager is directly responsible for exceeding customer expectations by planning, organizing, communicating, developing, delivering and measuring Work-Fit services.  

Reports to:  Program Managers will communicate with the Vice President of Operations regarding Program operations.  The direct report will be detailed in the Work-Fit Job Offer.

Consulting Partners:  Program Managers will consult with the Work-Fit Operations Team, other Work-Fit Program Managers, and key client contacts including leadership in Health & Safety, Ergonomics, Medical, Wellness, and Client Management.

Duties and Responsibilities:

1.  Policy and Procedures
   1. Maintains a safe, secure, and professional work environment by communicating and enforcing policies, procedures and the Expectations for the Role Delineation of the Work-Fit Employee.
   2. Maintains quality service by understanding, teaching, and enforcing Work-Fit, and Client organization Policy and Procedures.
   3. Maintains and understands the Work-Fit and Client agreed upon Standard Operating Procedure (SOP) Manual which defines the delivery of service at the specified client site.
2. Business Planning
   1. Establishes strategic goals that match Work-Fit services and resources to the needs of the customer through research.  Identifies and evaluates trends and presents a course of action to the customer to create a unified vision to deliver Work-Fit services.
   2. Accomplishes the financial objectives of the Program by managing an annual budget, reviewing and forecasting the budget monthly, analyzing variances and initiating corrective actions when necessary.
3. Program Measurement
   1. Documents all Work-Fit service interactions in the Work-Fit, and client (if applicable) record management database in accordance with all Work-Fit record management policies and quality practices.
   2. Conducts quality reviews of record management practices and implements action plans to ensure continuous quality improvement.
   3. Develops and reviews the Work-Fit scorecard within the agreed upon time frame with client leadership.
4. Team Member Development
   1. Maintains Team Members by recruiting, selecting, on boarding, and training employees following all Work-Fit processes.
   2. Conducts Team Member Customer Interviews to plan, monitor, and appraise job performance.
   3. Coaches, counsels and disciplines Team Members on their professionalism and performance in the delivery of Work-Fit services.
   4. Assists Team Members in creating personal professional growth plans that are consistent with customer service needs and individual professional passions.
5. Delivery of Work-Fit Services
   1. Makes health personal through the delivery of the agreed upon Scope of Services to the customer in accordance with the SOP.
6. Customer Relations
   1. Conducts regular (no longer than 90 days between) Customer Interviews to consistently understand the impact of Work-Fit services to the client.
   2. Integrates with the customer and participates in client meetings and on client committees.
7.  Professional Development
   1. Remains current with all policies, credentialing and laws governing professional practice.
   2. Advances professional and technical knowledge by completing educational workshops, obtaining advanced certifications, completing virtual courses, reviewing professional publications, establishing strategic networks, collaborating with other professionals and benchmarking state-of-the-art practices.
8. Program Marketing
   1. Develops a marketing plan for the integration and advancement of Work-Fit services.
   2. Develops and delivers marketing materials and presentations.
   3. Proactively creates a culture of personal health and responsibility through the development, distribution, delivery and posting of educational materials utilizing available client distribution/posting resources.
9. Facility/Office Management
   1. Ensures that the security of sensitive records (hard copy and computerized) is maintained at all times.
   2. Maintains a work area that is neat, clean and organized.
   3. Maintains safe, clean, and neat areas for the delivery of Work-Fit services.
   4. Coordinates with the client to schedule necessary facility maintenance.
   5. Maintains equipment in safe working order and ensures calibrations are conducted within manufacturer specifications.
10. Additional Duties and Projects as Assigned