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The CalSTRS Service Retirement Division is seeking a motivated individual to work as an Associate Governmental Program Analyst on the Benefit Resolution, Appeals & Legislation Team.

Service Retirement is the largest benefit program within CalSTRS and responsible for the timely and accurate delivery of benefits to retired California educators.

The Benefit Resolution, Appeals & Legislation team receives, analyzes and resolves escalated member inquiries; communicates with members both verbally and in writing; conducts the internal appeal process and implements outcomes for the Service Retirement Division; assists with the external appeal process; proposes, analyzes and implements legislation that impacts the Service Retirement Division; facilitates requests for Legal Opinions.

Under the general direction of the Pension Program Manager I, the Service Retirement (SR) Benefit Resolution, Appeals and Legislation Team (BRAL) Associate Governmental Program Analyst (AGPA) works independently and in a team environment exercising a high degree of initiative, independence and good judgment in the course of interpreting and applying current law or changes in policies, procedures and administrative directives. The incumbent independently performs the most complex analytical tasks, including responding to internal and external customers, ensuring responses are correct, consistent, complete concise and compassionate; processing and quality checking reissued payments; and the analysis and preparation of Decision Letters for review and signature by SR Leadership. The consequence of error is critical and could have a significant impact on members, beneficiaries and CalSTRS.


The ideal candidate will possess the following skills: 

  • Demonstrated ability to analyze and solve complex problems and draw logical and practical conclusions.
  • Demonstrated ability to act independently and as a successful team member.
  • Demonstrated ability to organize, establish workload priorities, and strong time management skills.
  • Excellent written and oral communication skills.
  • Outstanding customer service skills.
  • Tactfulness, discretion, and professional discipline.


Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.