Information Technology Assistant

NEW JERSEY DEPARTMENT OF TRANSPORTATION
POSTING #: 24-00362
TITLE: Information Technology Assistant 
CLOSING DATE: 11/25/2024
DIVISION: Information Technology 

LOCATION: Ewing
UNIT: Customer Service and Security
SALARY: $43,620.21-$59,154.53
WORK WEEK: 40
 

The New Jersey Department of Transportation is accepting applications for candidates interested in an INFORMATION TECHNOLOGY ASSISTANT position within the Division of Information Technology, Customer Service and Security Unit.

The Department of Transportation (DOT) currently offers a telework pilot program, and this position may qualify for up to 2 days of remote work at your primary residence outside of your assigned DOT work location. This program does not supersede the "New Jersey First Act", which requires newly hired NJDOT employees to establish, and then maintain,
principal residence in the State of New Jersey. New hires will not be eligible for the telework pilot program until they successfully complete a 4 - month working test period.
 

Bureau Description
The Bureau of Information Security & Services (Helpdesk) is the first point of contact for most Information Technology - related needs. Assistance is provided via phone and/or on - site assistance to end users for all computer problems including software, hardware, cybersecurity, and peripheral equipment (printers, scanners, monitors, etc.), logon ID's (domain, mainframe, etc.), and other credential issues. All computer - related and cybersecurity problems or questions are referred to this unit, which in turn will determine
whether additional assistance from Network Operations, Telecommunications, OIT, or other parties are necessary. This bureau also contains cybersecurity experts who work to ensure the safety and security of the department.

Job Description
Under the general supervision of a supervisory official in the Division of Information Technology, Customer Service and Security Unit, the primary job responsibilities of the candidate are to answer IT Helpdesk calls, verify caller information, identify, document, troubleshoot and resolve IT - related issues, i.e. reset passwords and perform other related duties as required. Ability to learn new procedures accurately and follow oral and written instructions. Ability to learn and maintain essential logs in the call and incident tracking system, or ITSM tool. Ability to learn to use variable types of software used by the agency to assist callers with their problems or questions, to gather as much information about a problem or question before resolving or escalating the incident or problem to a supervisor.
 

Preferred Skills:
• Experience working in an Information Technology Helpdesk Call Center
• Experience with Active Directory Account management tools
• Familiar with Information Technology terminology
• Experience with Microsoft Word, Outlook, Excel

Requirements
Successful completion of four (4) high school courses in computer programming, web design, data security, ethical matters in computer science, global impact of advancements in computer science, animation, robotics, computer repair, graphic design, app development, media technology, or any related information technology area.
OR
Successful completion of a one (1) year technological training program in the operation of computers.
OR
One (1) year of experience in computer operator work involving the operation of computers and peripheral equipment, systems analysis and programming, scheduling, technical support, and/or computer operations in the data processing field.
OR
One (1) year of equivalent experience and/or training as determined by the hiring authority.
 

Work Authorization: Applicants must be authorized to work in the United States according to the Department of Homeland Security, United States Citizenship and Immigration Services regulations. NJDOT does not provide sponsorship or accept student OPT/CPT programs, F1 or H1B work authorization visas.

Residency: All persons hired on or after September 1, 2011 have one year from the date of appointment to establish, and then maintain, principal residence in the State of New Jersey subject to the provisions of N.J.S.A. 52:14 - 7 (P.L. 2011, c. 70), also known as the "New Jersey First Act."
 

Benefits Package
As a NJ State Department, NJDOT offers a comprehensive benefits package including:
• Health Care (medical, prescription drug, dental & vision care)
• Pension
• Deferred Compensation
• 13 paid holidays
• Benefit Leave (12 vacation days, 15 sick days and 3 administrative days)
• Training & Tuition Aid Opportunities
 

To Apply
All applications must be submitted via the NJDOT website at:
https://www.state.nj.us/transportation/about/employ/openings.shtm
Submit a complete packet by the closing date that includes the following documents:
NJ State Application for Employment (Application and instructions can be found at link above)
Letter of Interest
Current resume
High School Transcript
 

For additional information regarding this position, please refer to:
http://info.csc.state.nj.us/jobspec/53316.htm
 

Incomplete Packets: Applicants MAY NOT be considered if they fail to provide all requested
documents upon initial submittal or fail to follow instructions when submitting electronically. Applicants will be selected for an interview on the basis of their application/resume.
 

NJDOT provides reasonable accommodations to applicants with disabilities where appropriate. If you need a reasonable accommodation for any part of the application and hiring process, please email dot - hr.ada@dot.nj.gov. Determinations on requests for reasonable accommodation will be made on a case - by - case basis.

SAME APPLICANTS: If you are under the NJ "SAME" program, your supporting documents (Schedule A or B letter), must be submitted along with your resume by closing date indicated above. For more information on the SAME Program visit their Website at: https://nj.gov/csc/same/overview/index.shtml , email: SAME@csc.nj.gov ,
or call CSC 609 - 292 - 4144, option 3.

New Jersey Is An Equal Opportunity Employer