Experience Manager
- Ensure that Worklab is always ready to welcome guests and members every day
- Open Ada Worklab, occasionally work out of our downtown location
- Set up and reset meeting rooms as needed
- Manage the front desk (welcoming guests, answering phone, serving as a concierge, etc.) while also maintaining cleanliness of spaces throughout Ada Worklab
- Café and Pantry
- Copier Room
- Open Workspace
- Host meetings to align with established Worklab standards
- Support finalizing meeting details and execution as instructed by Managing Director
- Collect catering orders, place orders & set out catering day of event
- Make sure rooms are fully stocked and set up with all details needed for a successful meeting
- Welcome guests and assist with wayfinding
- Ensure delivered catering is accurate and cleared from Cafe as needed
- Send weekly meeting surveys and report out feedback
- Support finalizing meeting details and execution as instructed by Managing Director
- Support sales to high-level customers
- Provide tours as needed as well as space and pricing details
- Respond to all membership & meeting room inquiries
- Create estimates/invoices for meeting room guests
- Collect payment for all meetings
- Manage on-site technology throughout the space
- Serve as key support for members
- Track monthly invoices / collect payment for misc. services as needed
- Onboard new members, completing needed administrative tasks
- Outboard members as needed
- Assist with member’s needs as they arise
- Host monthly member events
- Update member bulletin board and member directory
- Manage all inventory within established budget
- Handle all ingoing and outgoing mail