Engagement Specialist

Terros Health is pleased to share an exciting and rewarding opportunity for an Engagement Specialist working at our Stapley Health Center location In Mesa, AZ. Reporting to the Clinical Site Manager, the ideal individual is flexible, compassionate, and professional. You will provide effective case management, clinical perspective, and service coordination for families in accordance with the Arizona Practice Model 12 Principles. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.

Our programs are accessible and focus on the whole person including: primary care, nutrition, counseling and groups sessions, addiction treatment, children’s services, housing, and pharmacies. Our staff possesses great service and administrative skill sets and in-depth knowledge of patient care that complement the whole person and circle of care. Along with great benefits, continuous training, and a welcoming environment, we offer the opportunity for you to grow in your career with Terros Health.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than five decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

Recently awarded among Arizona’s Most Admired Companies in 2022

Terros Health is hiring an Engagement Specialist at our Stapley Health Center in Mesa, AZ. 

Full-Time, Employed

Location: Stapley Dr.

Monday-Friday

No Weekends

Full Benefits, Including 401K, and Generous PTO/PST (4+ weeks/yr.)

Bilingual Differential Pay Available!

$2,000 Sign on Bonus! External Candidates Only

Position Summary: Under Terros’ Health’s policies and professional requirements, participates as a member of an interdisciplinary clinical team working with individuals diagnosed with a General Mental Health and Substance Abuse diagnoses. Completes annual assessments, crisis treatment plans, individualized service plans, and outreach assistance. Communicates and documents client progress and all outreach efforts in a professional, efficient, and timely manner. Uses brief clinical interventions, motivational Interviewing, and supportive listening skills to engage and support clients receiving services. Works under the direct supervision of the Integrated Care Site Director or Clinical Site Manager.

Engagement Specialist Duties Include:

• Works collaboratively with the clinical team to engage, educate, communicate, and coordinate care with clients receiving behavioral health services.
• Conducts outreach and follow-up of services including, but not limited to, crisis interaction, missed appointments, and hospital discharges to ensure adequate resources are available and in place.
• Ensures ongoing collaboration, including the communication of appropriate clinical information with other involved parties as appropriate. Coordinates care with a client’s family, behavioral and general medical providers and other involved supports including educational, social, judicial, and other State agencies. 
• Participates in clinical staffing’s, case conferences, or other meetings, with or without the client or his/her family or other natural support participation.
• Provides excellent customer service to clients, internal and external provider agencies, State entities, or other stakeholders (e.g. probation officers, advocates, family members, hospital staff, jail staff, vocational rehabilitation, etc.) as needed.

Benefits & Wellness

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Wellness program
• Child Care Support Program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Employee perks and discounts
  • Gym memberships
  • Tuition at GCU and University of Phoenix
  • Car rentals
• Bilingual pay differential

Qualifications

• A bachelor’s degree (not in the field of behavioral health) and 1 year of behavioral health experience, or
• A bachelor’s degree in the field of behavioral health and any behavioral health experience, or
• Associates degree in Medical or Behavioral Health field; or 
• High School diploma/GED equivalency and 3 years of behavioral health experience
• Basic understanding of the DSM-V preferred.
• High level of competency in Microsoft Word, Excel, PowerPoint, Outlook, electronic medical record, NextGen preferred.
• Excellent communication skills, evidenced by a non-judgmental approach and effective listening.
• Interpersonal skills which allow for professional and positive relationships with co-workers, members, families, and other community members.
• This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. 
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
• Must pass a TB Test.