Management Analyst III

Job Announcement

Manages the major activities and responsibilities of the Real Estate Records Management Branch (RMB) and assists in the completion of the department's strategic objectives. Supervises a team of management analysts, supervisors, and administrative staff; manages work assignments, and ensures deadlines are met. Participates in the hiring of employees, provides coaching and instruction after examining staff development needs and takes disciplinary action when necessary. Evaluates performance and participates in panel interviews for clerical positions within the agency. Has a strong knowledge of activities within the Real Estate Division and serves as a subject matter expert for the administrative functions within RMB. Ensures compliance and interprets assessment laws for the public and employees in accordance with the Code of Virginia 58.1. Monitors workflow and verifies completed work assignments for accuracy and explains procedures used to update property records and determines the necessary action required.

Handles high level correspondence within RMB and responds to inquiries over the phone, in person or through written correspondence. Prepares and maintains correspondence for frequently asked questions, responds to Freedom of Information (FOIA) requests and tracks information in FOIA tracker and handles other informational requests. Oversees solar tax credits, the annual processing of commercial surveys and letters of authorization. Handles a wide array of property record changes to include assessments, abatements, sales, and breakdowns. Consults with the other county agencies and business representatives for the resolution and interpretation of complex issues. Manages the administrative functions of the annual and supplemental tax calculations, Assessment Land book, breakdowns of residential and commercial properties and administers the annual processing of Public Service Corporation assessed values. Facilitates and leads training for team members. Oversees the weekly, monthly, and annual reports for the Commonwealth and county agencies for statistical and budget purposes. Performs other duties as assigned

Note: The assigned functional areas of the position are program management, customer service, data analytics, and/or reporting.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position description.)
Independently designs, develops, and coordinates ongoing department programs and special projects;
Performs a wide range of professional-level management work for more than one broad administrative function including complex analysis and diverse project management in a lead capacity;
Coordinates and manages the work of administrative, para-professional, and/or professional-level staff in the day-to-day activities of selected projects. Plans, organizes, and coordinates changes to the policies, procedures, or processes related to multiple administrative functions (financial, procurement, budget, human resources, contract or grants administration, information technology systems, etc.);
Plans and conducts or oversees studies or research activities to ensure program quality, determine unmet needs or ensure efficacy of existing programs;
Provides guidance, recommendations, and advice to departmental managers;
Serves on committees, task forces, and management teams to evaluate the effectiveness and efficiency of existing management/administrative systems;
Writes, edits, and finalizes reports and presentations and presents findings and recommendations to department senior managers. 

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an-all inclusive list).
Considerable knowledge of mission, goals, and objectives of the organizational unit, program, or activities to which incumbent is assigned;
Considerable knowledge of the principles, practices, and techniques relating to the functional area of business operation (e.g. personnel, budgeting and financial management, contract administration and management);
Knowledge of the principles, practices and techniques governing management, organization, operations and programmatic services;
Ability to identify possible solutions for solving business problems;
Ability to evaluate proposals and solutions in terms of benefits, costs, and overall impact on the project, program, or organization;
Ability to make oral presentations to department management, other departments, or the public;
Ability to write detailed, accurate reports, grants, or solicitations for pertinent areas of administration;
Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data;
Ability to supervise and train staff;
Ability to lead assigned employees, including delegating and reviewing work assignments, providing coaching and guidance, monitoring and evaluating performance, and supporting training and development planning. 

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following: 
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree in field related to the assigned functional area; Plus four years of professional work experience with in the functional area. 

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and a credit check to the satisfaction of the employer.

Must be available to maintain regular and punctual attendance; ability to work a flexible schedule, which will include overtime as required. The hours of this position are 8:00 a.m. to 4:30 p.m., Monday through Friday. Presence in the office is required; teleworking and leave will be limited during peak periods. 

This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.)    

PREFERRED QUALIFICATIONS:

• Strong working knowledge of real estate tax record information. Experience working with state and local laws that pertain to the assessment of real estate taxes and record keeping.
• Strong supervisory and management skills, preferably in the field of records management. Knowledge of office management methods with ability to plan, direct, train and supervise the work of a large team of administrative support staff. 
• Ability to plan and implement activities to ensure effective and efficient utilization of resources.
• Excellent written and oral communication and ability to establish effective working relationships at all levels. 
• Detail oriented, flexible; ability to multi-task and coordinate several activities at once, ability to quickly analyze and resolve problems and cope with competing deadlines.
• Considerable knowledge of Microsoft Office Suite software, especially Word and Excel. 
• Intermediate level proficiency using FOXIT and editing PDF documents.
• Experience providing quality customer service and working with numbers. 
• Intermediate level proficiency in written communications, drafting and editing correspondence.
• Ability to plan and implement activities to ensure effective and efficient utilization of resources.

PHYSICAL REQUIREMENTS:
Job is generally sedentary in nature; however, incumbent may be required to do some walking, standing, and bending. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel Interview and may include a practical exercise.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.  
 
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov. EEO/AA/TTY.