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IT Specialist (SYSADMIN/INFOSEC), 12579855

Defense Logistics Agency
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This job will close when we have received 100 applications which may be sooner than the closing date

Duties

  • Serves as an Information Technology (IT) expert with advanced knowledge in administering and supporting Citrix/VDI technologies.
  • Serves as the principal advisor and senior staff specialist in the Enterprise Infrastructure Application Support Branch, Enterprise IT Architecture Division, Technical Foundation Services (TFS), and Enterprise IT Services (EIS).
  • Provides technical guidance, analysis, advice, and troubleshooting / problem resolution on a wide range of operational problems involving enterprise IT services that impact enterprise operations in support of Citrix/VDI.
  • Manages Enterprise Citrix Server Farms on a virtual platform, via VMware to include: all virtual server infrastructure needed to support Citrix project, Citrix XenApp, XenDesktop, NetScaler.
  • Provisioning software/appliances, perform installation, configuration, maintenance and support of servers in a Citrix XenApp and XenDesktop environment.
  • Review performance metrics of VDI Farm infrastructure to ensure availability of resources for external or remote users and internal users making server adjustments to improve that availability.
  • Prepare reports and records of work accomplishments, administration information, and work materials as required and prepares information for supervisor on project progress.
  • Provide tier 3 level enterprise support for Citrix/VDI Applications, Remote and Tool Support Branch for both Non-secure Internet Protocol Router Network (NIPRNET) and the Secure Internet Protocol Router Network (SIPRNET).
  • Research, document, and apply Security Technical Implementation Guides (STIGs) to Windows operating systems OR applications to meet security compliance in support of Citrix/VDI and other Virtual Desktop Initiatives.
  • Participate in planning, designing, conducting and evaluating the results of feasibility and performance studies and environmental tests of next generation of Citrix/VDI products for enterprise implementation.
  • Receives trouble calls from end-users, provides all Tier III support to include: trouble-shooting or diagnostic routines and procedures, assesses the problem, determines actions necessary to resolve the problem, and takes those actions