IT Specialist (SYSADMIN/INFOSEC), 12579855
This job will close when we have received 100 applications which may be sooner than the closing date
Duties
- Serves as an Information Technology (IT) expert with advanced knowledge in administering and supporting Citrix/VDI technologies.
- Serves as the principal advisor and senior staff specialist in the Enterprise Infrastructure Application Support Branch, Enterprise IT Architecture Division, Technical Foundation Services (TFS), and Enterprise IT Services (EIS).
- Provides technical guidance, analysis, advice, and troubleshooting / problem resolution on a wide range of operational problems involving enterprise IT services that impact enterprise operations in support of Citrix/VDI.
- Manages Enterprise Citrix Server Farms on a virtual platform, via VMware to include: all virtual server infrastructure needed to support Citrix project, Citrix XenApp, XenDesktop, NetScaler.
- Provisioning software/appliances, perform installation, configuration, maintenance and support of servers in a Citrix XenApp and XenDesktop environment.
- Review performance metrics of VDI Farm infrastructure to ensure availability of resources for external or remote users and internal users making server adjustments to improve that availability.
- Prepare reports and records of work accomplishments, administration information, and work materials as required and prepares information for supervisor on project progress.
- Provide tier 3 level enterprise support for Citrix/VDI Applications, Remote and Tool Support Branch for both Non-secure Internet Protocol Router Network (NIPRNET) and the Secure Internet Protocol Router Network (SIPRNET).
- Research, document, and apply Security Technical Implementation Guides (STIGs) to Windows operating systems OR applications to meet security compliance in support of Citrix/VDI and other Virtual Desktop Initiatives.
- Participate in planning, designing, conducting and evaluating the results of feasibility and performance studies and environmental tests of next generation of Citrix/VDI products for enterprise implementation.
- Receives trouble calls from end-users, provides all Tier III support to include: trouble-shooting or diagnostic routines and procedures, assesses the problem, determines actions necessary to resolve the problem, and takes those actions