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IT Specialist (CUSTSPT), 12590527

Defense Logistics Agency
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This job will close when we have received 100 applications which may be sooner than the closing date.

Duties

  • This is an IT Specialist position assigned to the DLA J6 Information Technology Operations Center (ITOC) located in Tracy, CA.
  • Planning and delivery of customer support services, troubleshooting, customer assistance, and/or training, in response to customer requirements.
  • Serve as a responder for issues affecting IT production capabilities, including networks, applications, and hardware and information systems.
  • Provide technical support to customers who need advice, assistance, and training in the application monitoring, functionality and use of hardware and software systems.
  • Provide technical analysis, advice, and problem mitigation of all key IT components.
  • Diagnosis and resolve problems in response to customer reported incidents; research, evaluate, and provide feedback on patterns in customer support requirements.
  • Advise management officials on new developments with a view of enhancing IT integration and infrastructure into the business operations.
  • Maintain statistics on customer effectiveness and efficiency used to identify process improvements,