IT Specialist (CUSTSPT) , 12588666
This job will close when we have received 100 applications which may be sooner than the closing date
Duties
- This is an IT Specialist position assigned to the DLA J6 Information Technology Operations Center (ITOC) located in Columbus, OH.
- Planning and delivery of customer support services, troubleshooting, customer assistance, and/or training, in response to customer requirements.
- Serve as a responder for issues affecting IT production capabilities, including networks, applications, hardware, and information systems.
- Provide technical support to customers who need advice, assistance, and training in the application monitoring, functionality and use of hardware and software systems.
- Provide technical analysis, advice, and problem mitigation of all key IT components.
- Diagnosis and resolve problems in response to customer reported incidents; research, evaluate, and provide feedback on patterns in customer support requirements.
- Advise management officials on new developments with a view of enhancing IT integration and infrastructure into the business operations.
- Maintain statistics on customer effectiveness and efficiency used to identify process improvements.