Staff Services Analyst
Interested? Apply on Calcareers.ca.gov to JC# 454743 - MUST apply by 11 / 3 / 2024
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Start your CAREER and be a part of a team that reduces recidivism, increases prison safety, and enhances public safety by providing incarcerated individuals with productive work and training opportunities.
When joining state service in a full-time position, in the first 12 months you will earn a MINIMUM of 156 PAID leave hours; have 11 paid/observed holidays; be eligible for health, dental and vision benefits for you AND your family and earn CalPERS retirement!
Under supervision of Staff Services Manager I, the incumbent is responsible for providing analytical support to Customer Service Management, Product Management, Enterprise Management, OTD Management, along with other sensitive accounts. SSA is responsible for tracking sales orders, deliveries, resolving customer complaints and representing CALPIA during customer meetings, and providing analysis and assistance as required.
A Statement of Qualifications must be submitted with your application. Applications received without an SOQ, with your name and Job Control number in the upper left-hand corner, specifically addressing the four bullets, may be disqualified.
This position is in Folsom when reporting to the office, near Folsom Lake, and offers free parking. Location is close to walking trails, Historic Folsom, eateries, and shopping. Position is eligible for hybrid telework.
Monthly Salary: $3,749 -$ 6,093 AND state benefits for you and your family and CalPers retirement plan!
Application closes Nov. 3rd, 2024
Job Link: https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=454743
Exam: You are encouraged to apply for this position if interested, then, to attain list eligibility, you must take the STAFF SERVICES ANALYST exam located at the link below.
https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2105
LEAP: Some classifications offer an alternate exam option for persons with certified disabilities called the Limited Exam and Appointment Program (LEAP). To be eligible to take a LEAP exam, you must certify through California Department of Rehabilitation (DOR). To take the STAFF SERVICES ANALYST exam please click the link here:
https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2066
You will find additional information about the job in the Duty Statement.
Desirable Qualifications:
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Ability to communicate effectively in writing and verbally with staff at all levels
- Excellent typing, computer, organizational, and analytical abilities required
- Positive attitude, good attendance, strong initiative and ability to work well under pressure are desirable
- Customer Service experience
- Ability to handle critical assignments, be a leader, work in a team environment, as well as ability to work around inmates.
- Knowledge of CALPIA products and services is an asset
- Experience creating, tracking, or reporting documents and projects
- Experience resolving discrepancies
- Experience in process improvements/ISO
- Experience with organizing and presenting data
- Experience in the use of: Database/Salesforce/ERP/SAGE/Excel
- Experience in detail-oriented data entry
- Experience in conducting thorough research
Need help with the application process? Join us every Friday at 11:00am for a FREE interactive Zoom presentation: How to Apply for State Jobs
Zoom Link: https://bit.ly/CALPIA Meeting ID: 878 6442 6512 Passcode: CALPIA