Dispatcher - Irregular Schedule

APPLICATIONS ARE REQUIRED.

APPLICATIONS MAY BE FOUND ONLINE AT WWW.HOLSTONELECTRIC.COM/EMPLOYMENT OR IN ANY HOLSTON ELECTRIC OFFICE.

APPLICATIONS AND RESUMES WILL NOT BE ACCEPTED THROUGH INDEED.

APPLICATIONS AND RESUMES WILL ONLY BE ACCEPTED BY MAIL, EMAIL, OR IN PERSON THROUGH November 4, 2024.

MAIL APPLICATIONS TO:

• ATTN: HR, PO BOX 190, ROGERSVILLE, TN 37857

EMAIL APPLICATIONS TO:

• careers@holstonelectric.com

DROP OFF APPLICATIONS IN PERSON AT:

• 1200 WEST MAIN STREET, ROGERSVILLE, TN, 37857 or any branch location

POSITION: DISPATCHER - (Irregular Schedule)

REPORTS TO: SERVICE SUPERVISOR

JOB DESCRIPTION:

The Dispatcher ensures orders are fulfilled on time by routing workflow and providing support to Technicians, Servicemen, Linemen, Contractors, and Sales and Work Order Associates. The position serves as a liaison between Technicians and Call Centers to meet operational needs, including the customer experience. Direct contact with customers may be required to provide technical support information.

RESPONSIBILITIES:

· Receives distribution cooperative outage reports. Takes necessary action to restore service as soon as possible observing all safety rules as required.

· Provides technician routes to ensure customer commitments of installations and service calls are met.

· Maintains a general knowledge of all related electrical and broadband services provided by the cooperative.

· Handles in-bound/out-bound calls for both internal and external customers.

· Issues switching orders on request from field.

· Reports all pertinent system disturbance and activities to Service Supervisor.

· Attends dispatcher safety/training meetings.

· Maintains a chronological log of system conditions, clearances, hot line orders, radio communications, breaker operations, and all pertinent conditions.

· Runs system reports to evaluate outages, loads, blinks, and other reports as needed by Director of Engineering.

· Exercises control over the entire power system utilizing analog and telemetry data and operates remote equipment by supervisory control via CRT and computer interface to the remote station.

· Ability to interrogate and operate the AMI system.

· Performs Tier 1 Troubleshooting.

· Logs information regarding planned and unplanned outages.

· Assists with escalations in a timely fashion.

· Performs other related duties as required.

MINMUM EDUCATION AND EXPERIENCE:

· High school diploma or GED required.

· Minimum of 2-4 years of Customer Service and/or Dispatch experience.

· Proven ability to understand and follow written and oral directions.

SKILLS:

· Ability to read, comprehend and carry out instructions.

· Ability to exercise independent judgment and to work in emergency situations with speed and accuracy.

· Strong organizational, interpersonal, verbal and written communication skills.

· Must have calm, steady bearing with courteous telephone manners.

· Organize and prioritize workload.

· Effectively perform multiple tasks simultaneously using various communication methods.

· Strong customer focused service mentality.

· Experience working in a team-oriented, collaborative environment.

WORK CONDITIONS

· Demands for the position are typical of an office environment and must be met to perform essential functions of position.

· Must be able to sit for long periods of time.

· Ability to stoop, bend at the knees and waist, squat and lift up to 20 lbs.

HOURS:

· Irregular scheduled 40-hour work week in variable shifts as needed by the Cooperative to cover 24/7 dispatching duties. Shifts may include holidays, weekends, evening, and night shifts.

· Some overtime may be required.

RATE OF PAY:

• $17.00 per hour.
• Highly competitive benefits package includes Health, Dental, Vision, Life, LTD, Sick, Vacation, Pension Plan, and 401k.

PRE-EMPLOYMENT REQUIREMENTS:

· Applicant must pass drug screen and physical.

· Applicant may be required to take job related pre-employment tests.

· A background check is required.

APPLICATIONS WILL BE ACCEPTED THROUGH November 4, 2024.

ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, AGE, NATIONAL ORIGIN, DISABILITY OR VETERAN STATUS.

APPLICATIONS MAY BE FOUND ONLINE AT WWW.HOLSTONELECTRIC.COM/EMPLOYMENT OR IN ANY HOLSTON ELECTRIC OFFICE.