Associate Account Manager - June 2025

The Associate Account Manager (AAM) is embedded within a centralized AAM Unit in the Risk Solutions Practice and will spend the first twelve months at Lockton participating in various training programs to build technical coverage acumen and learn insurance brokering. The accelerated program is broken into three phases to foster a broad range of learning experiences including direct partnership with performance coaches to develop the skills needed for success. The AAM will receive meaningful feedback during the program and undergo coverage assessments, projects, and present on case studies to confirm proficiency and competency. AAM’s will work alongside multiple members of the account team in client consulting to meet risk management needs and positively impact the work we do for our clients. Together they experience Lockton’s caring diverse culture and at the same time, grow their professional skills for advancement.

Expected contributions

• Successfully completes Lockton Coverage Training Program (Phase 1, 1B and Phase 2)
• Delivers transactional excellence and provides outstanding customer service in support of the broader account team
• Assists with daily client servicing encompassing strong client and carrier communication
• Partners with account teams during the client service cycle and proactively completes all AAM tasks to meet deadlines
• Collaborates with various Lockton units to achieve well-executed results
• Upholds standards of excellence in line with Lockton’s operating procedures by adhering to standardized policies, processes, and systems
• Demonstrates organizational and time management skills to prioritize heavy workloads to meet time-sensitive deadlines
• Communicates in a professional manner to contribute to a cohesive, pleasant work environment, both internally and externally
• Protects the confidentiality of information learned by performing the duties of the position
• Shows a commitment to professional growth in the commercial insurance industry by completing relevant classes and workshops
• Handles special projects as assigned

Strengths of a successful Associate Account Manager

• Ability to perform in a fast-paced program working independently and in a team environment
• Actively participates in personal development and the pursuit of technical excellence through our coverage training program, professional designations, industry workshops, etc.
• Eagerness and enthusiasm to learn the insurance industry and grow within the company
• Strong interpersonal skills and ability to communicate effectively and professionally, both verbally and in writing
• Strong prioritization skills, organized, adaptable to change, and meets our clients’ needs in accordance with our service standards
• Effectively manages time to ensure deadlines are met without compromising quality

Rewards of being an Associate Account Manager at Lockton

• An accelerated career path that offers tremendous growth opportunity 
• A robust collaborative training program with ongoing development opportunities 
• Ongoing one-on-one coaching including meaningful feedback on strengths and development areas
• Networking opportunities at all levels within the organization and with carrier partners
• A balance of individual and collaborative work within a team environment
• Opportunities to participate in social activities and community giving events 
• Hybrid work environment