IT UX Project Analyst

We are looking for an IT UX Project Analyst for a long-term project.  This position is hybrid - 2-3 days per week onsite in Woodlawn, MD. 

Key Required Skills: Strong knowledge of general IT project analysis, hardware/software troubleshooting, user research, requirements gathering, special projects, inventory management, process improvement, project management, accessibility/508/UX knowledge 

Position Description: 
• Support and track project requirements of research efforts across the UX team to ensure the delivery of end results. 
• Meet regularly with project teams to understand current progress/challenges and provide assistance around agency policy, research processes, and best practices that support project goals. 
• Maintain IT and internal process documentation for disbursement and use across UX team. 
• Perform independent research and provide recommendations for new and improved software/hardware to enhance team's IT capabilities. 
• Support ad hoc special projects relating to internal UX team needs. 
• Provide technical support to UX team members including resolution of any software and/or hardware issues without the use of a script/knowledge base. 
• Analyze helpdesk tickets (via Jira or other service platform) and determine appropriate response in a timely manner. 
• Assist in review and improvement of team processes, including refining current processes to increase effectiveness and ease of use. 
• Coordinate with internal team around asset management and if needed prepare quotes, catalog inventory, and review defective hardware to determine required actions. 
• Learn customer-specific policies and processes. 
• All other duties as assigned or directed.

Required:
• Minimum of 4 years' experience supporting special IT projects and managing their end-to-end lifecycle. 
• Ability to prioritize and complete assignments independently, meet deadlines, and manage multiple changing priorities in a dynamic work environment. 
• Minimum of 3 years' experience assisting users with the operation of their computer systems and software applications, including Microsoft Office applications and other specialized software. 
• Strong analytical and problem-solving skills allowing for individual to identify, analyze, troubleshoot, and respond to complex problems while supporting users accurately and efficiently. 
• Excellent teamwork and interpersonal skills. • Excellent written and verbal communication. 
• Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience as an IT Project Analyst or a minimum of 5 years related experience in lieu of a degree. 
• Must be able to obtain and maintain a Public Trust. 
• Minimum of 3 years' experience testing both hardware and software, ensuring that systems are functioning properly. 
• Minimum of 3 years' experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users. 
• Ability to support multiple projects at the same time, each with their own unique set of requirements and needs. 
• Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations. 
• Consistently demonstrates a positive, supportive, and constructive attitude with both internal and external customers as well as peers. 
• Ability to write technical documentation and plain language documentation dependent on audience. 
• Self-motivated, task-driven, and able to quickly learn new skills. 
• Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy, infrastructure)

Desired:
Showcase your knowledge of modern development through the following experience or skills: 
• Experience implementing or otherwise managing Jira or similar service platform (ServiceNow, Zendesk, etc.) 
• Understanding of UX and user research methodologies 
• Support of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobii) 
• Support and troubleshooting of mobile devices (Android, iOS) 
• Understanding of 508 and accessibility compliance 
• Previous work experience in federal government 
• Understanding of agile framework and full life-cycle software development methodologies 
• Other Certifications (optional, but preferred): 
CompTIA, Project management certifications (PMP, CAPM, PMI). Bachelor's degree and 3 Years of relevant work experience OR Master's degree and 1 Years of relevant work experience as an IT Project Analyst or a minimum of 7 years related experience in lieu of a degree. 
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Position Details: 
Clearance: N/A
US Citizenship or Authorization to work in US required
Travel: < 10% (CONUS)
Centurion Consulting Group, LLC is an Equal Opportunity Employer EOE M/F/D/V
No third parties or subcontractors