U240080 - Patient Navigator - Clinic Operations

Position Summary:   

The School of Dental Medicine at the University at Buffalo is seeking applications for a Patient Navigator.

Job responsibilities include:

• Provide patient education on clinical activities and the coordination of appointments
• Coordinate training with students, residents and fellows
• Develop and maintain the schedule of the students, residents, fellows and supervising faculty
• Maintain Clinic scheduler books, to include work schedules and Clinic Time Exceptions and modify as needed
• Schedule for the Clinics as needed
• Assign patients to students, residents and fellows
• Manage forms, referrals, screening, cancellations and reschedules as needed
• Create new patient records
• Assist with insurance/financial approvals
• Assist with coordinating activities, traffic and organization in the clinic
• Mail patient correspondences and answer telephone calls/questions from all patients interested in or receiving treatment
• Support program/tier director efforts
• Assist with the scanning of documentation and running/printing of reports in the electronic medical records
• Conduct administrative/operational tasks
• Perform other tasks assigned by clinical operational leadership as needed

Work Hours: Monday – Friday 8:30 a.m. – 5:00 p.m.

Outstanding Benefits Package

Working at UBF comes with benefits that exceed salary alone. There are personal rewards including comprehensive health and retirement plan options. We also focus on creating and sustaining a healthy mix of work, personal and academic pursuit – all in an effort to support your work-life effectiveness. Visit our UBF benefits website to learn about our benefit packages.

About The University at Buffalo
The University at Buffalo (UB) #ubuffalo is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo.

Minimum Qualifications: 

• High school diploma required
• One year of relevant experience
• Ability to use various computer programs

Preferred Qualifications:

• Dental office experience
• Excellent communication skills, experience working with diverse populations, and attention to detail
• Demonstrated comfort and proficiency in utilizing various technological tools and platforms, such as Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and virtual communication platforms like Zoom, Microsoft Teams, or equivalent
• At least three years of experience

FTE:  1.0

University at Buffalo is an affirmative action/equal opportunity employer and in keeping with our commitment, encourages women, minorities, persons with disabilities and veterans to apply.