Library Service Desk Assistant

Please only apply if you have the following availability:

Mon 12:45pm - 6pm

Tue 12:45pm - 6pm

Wed 1pm - 6pm

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Kresge Library's Service Desk is always staffed and is often the first contact that library users have with the library. Student assistants must represent the library in a positive manner. Punctuality, dependability, and an ability to deliver excellent customer service are essential components of this position. Student assistants can expect to answer questions, take phone calls, circulate library materials, monitor the library building, and assist with special projects as needed.

Cover letters are requested. These do not need to be lengthy, but they should talk specifically about why you are interested in working in a library. 

Requirements

Willingness and ability to work an established schedule

Accuracy with alpha/numeric sequences

Attention to detail.

Ability to use computers and library automation system. 

Ability to work without close supervision. 

Dependability. 

Keyboarding skills. 

Good interpersonal communication skills. 

Capable of reading labels for shelving and shelf-reading. 

Physical ability to stand, bend and lift books. 

Ability to move loaded book carts. 

Sufficient English language skills to understand and follow verbal and written instructions and communicate clearly with library users.

Principal Duties and Responsibilities

1. Assist library patrons at the Service Desk

2. Lend and receive library materials

3. Adhere to library policies and procedures

4. Explain policies and procedures to patrons

5. Answer and transfer incoming calls or take messages

6. Use the library catalog and OU website to help patrons

7. Locate and retrieve items in Reserve, Interlibrary Loan or other special Hold Locations

8. Search for and retrieve items held in the library’s stacks

9. Shelve library material and shelf-read for correctness

10. Shift library materials as directed

11. Direct patrons to other departments/locations on campus

12. Assist in opening and/or closing library as needed

13. Assist in maintaining the appearance of the library

14. Report problems to a supervisor

15. Work weekend and late shifts

16. Be customer oriented, pleasant, courteous and approachable

17. Work well both unsupervised and as part of a team