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Position Title: Food Service Ambassador

Organization: Indiana University Indianapolis

Department/ Office: Division of Finance and Administration

Hourly Wage: $12/hour

Number of Openings: 30

 

General Purpose:  Performs cashiering duties, including general food service work. Maintains sanitation standards in the preparation, service and dining room facilities.  

Essential Duties and Responsibilities:

  • Performs prep work such as washing, peeling, cutting and seeding fruits and vegetables. Weighs and measures designated ingredients.
  • Carries pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards. Distributes supplies, utensils and portable equipment.
  • Stores foods in designated areas in accordance with wrapping, dating, and food safety and rotation procedures.
  • Cleans work areas, equipment and utensils.
  • Ensures compliance with sanitation and safety requirements.
  • Uses approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
  • Serves customers in a friendly, efficient manner following outlined steps of service.
  • Interacts with customers and resolves customer complaints in a friendly, service-oriented manner.
  • Relays relevant information to supervisor.
  • Performs sales transactions.
  • Enters sales into the cash register to ensure purchases are accurately recorded.
  • Makes change, accepts declining balance cards and other acceptable forms of payment.
  • Issues receipts to customers.
  • Follows standard procedures for issuing cash refunds.
  • Responsible for all assigned change funds and cash receipts, ensuring that cash drawer is in compliance with overage/shortage standards.
  • Replenishes condiments, beverages and general supplies while maintaining service area cleanliness.
  • Performs other duties as assigned.

Qualifications: 

  • Enrollment as a student at IU Indianapolis
  • Candidates with experience in food service are encouraged to apply

Knowledge, Skills, Attributes: 

  • Ability to interact with a wide range of diverse customers
  • Demonstrated ability to provide quality customer service
  • Ability to work in a fast-paced environment
  • Ability to communicate and collaborate on a team
  • Ability to handle monetary transactions accurately
  • Ability to maintain health and cleanliness standards

Learning Outcomes tied to IU Profiles of Learning: 

In accordance with the IUI Profiles of Learning for Undergraduate Success, experience in this position will help students become acquainted with the following profiles:

  • Communicator: Students will interact and communicate with customers by providing exceptional customer service ensuring the customer has a pleasant experience and will be encouraged to come back.
  • Community Contributor: Students will be able to maintain a positive and friendly campus environment and be welcoming of diverse people and cultures.