Triage Coordinator

HEALING ABUSE WORKING FOR CHANGE
Triage Coordinator
Job Description

October 10, 2024
Healing Abuse Working for Change, Inc., creates social change by taking action against
personal and societal patterns of violence and oppression. Since 1978, HAWC has provided free services and support to victims of domestic abuse on Massachusetts’ North Shore to help them make informed, independent decisions about their futures. More information is available at www.hawcdv.org.

General Description
This full time, 40 hour/week position is responsible for triaging clients’ immediate needs and providing logistical support for HAWC’s daily operations. Responsibilities include management and distribution of supplies to clients, front line coverage of office phones, scheduling client appointments, and processing of client financial support. Provides administrative and project support to Directors of Operations & Finance. This is an hourly position compensated in the range of $23.00-$24.00 per hour with considerations given to bilingual language skills and experience. This position is required to work on-site at HAWC’s Salem office and is supervised by HAWC’s Manager of Community Advocacy Services. Work schedule would be Monday through Friday, 9:00 am - 5:00 pm.

Summary of Benefits:
● 3 weeks of vacation per year during first year; increases at year 5, carryover of 2 weeks
● 13 Holidays off per year
● 13 Sick days per year
● 5 Personal days per year
● 70% Health Insurance paid by HAWC
● 70% Dental Insurance paid by HAWC
● 70% Paid Family & Medical Leave paid by HAWC
● 100% Short & Long Term Disability paid by HAWC
● 100% Employee Assistance Plan paid by HAWC
● 100% paid Life Insurance (1x annual salary up to $50,000)
● Health Reimbursement Account (HAWC pays first 50% of deductible)
● Flexible Spending Account
● 401K plan

Qualifications & Requirements
● Bilingual in Spanish & English/Bicultural Preferred
● Strong organizational and administrative skills with attention to detail
● Computer proficiency
● Ability to provide empathic support and maintain confidentiality and calm with
individuals seeking services
● Proven interpersonal and communication skills (both verbal and written)
● Commitment to promoting cultural humility and social justice values
● Ability to work independently and as part of a team
● Ability to multitask and prioritize effectively, utilizing any downtime to execute
additional projects as needed
● Motivated and resourceful
● Able to flex hours to meet position responsibilities
● Required to complete HAWC’s 27 hour pre-service training for new staff and volunteers
● Must have access to reliable transportation

Position Duties & Responsibilities
● Front line coverage of incoming office calls and office reception, including responding to
survivors of domestic abuse, assessing their needs and connecting them to services within
HAWC and the larger community.
● Screens and schedules clients for appointments/intakes with HAWC services
● Processes daily mail
● Supports agency leadership on various projects
● Maintain and stock office supplies
● Supports staff attorneys with copying, mailing and data entry
● Collects, sorts and distributes mail and supplies to clients, including distribution from
offices to shelter
● Collects, sorts and inventories donations and supplies, including distribution from offices
to shelter
● Participates in coverage of HAWC’s 24/7 emergency hotline
● Attends regular supervision, team meetings and all staff meetings
● Reliable full-time presence in the office, as scheduled

HAWC is an Equal Opportunity Employer. People of color, LGBTQ people, bicultural and
bilingual people, people with disabilities, and survivors of partner abuse are encouraged to
apply. HAWC provides equal employment opportunities to all employees and applicants for
employment without regard to race, color, national origin, religion, gender or gender identity,
familial status, disability, ancestry, age, marital status, public assistance status, sexual
orientation, veteran history/military status, genetic information or membership in any group
protected by federal and state law.

To Apply:

• Please email cover letter and resume to Jillian Nebesar at Jilliann@hawcdv.org with
  “Triage Coordinator” in the subject line or mail to HAWC Attn: Jillian Nebesar, 27
  Congress St. Ste. 204, Salem, MA 01970;
• Or apply on Indeed at this link