You are viewing a preview of this job. Log in or register to view more details about this job.
Email

IT Support Associate - College of Medicine, Department of Medicine

 

Hiring Department: College of Medicine, Department of Medicine Administration

Location:  Chicago, IL USA

Requisition ID: 1027794

Posting Close Date: 10/15/2024

About the University of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has over 300,000 alumni, and is one of the largest employers in the city of Chicago.

This is a full-time and benefits eligible position.  Hybrid and flexible work schedules are available. UIC offers competitive salaries commensurate with experience.  In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick.  In addition we offer tuition waivers for employees and dependents.  Click for a complete list of Employee Benefits

UIC is seeking an IT Support Associate to join our College of Medicine, Department of Medicine Administration team.  This role is a vital IT team member responsible for providing technical support to faculty, staff, and students. This role focuses on troubleshooting hardware, software, and networking issues, ensuring a seamless experience for end users. Additionally, the IT Support Associate has an integral role in managing systems, applications, and user requests, ensuring efficient operations within the Department of Medicine.

Duties & Responsibilities:

Technical Support:

  • Provide technical assistance to end users by diagnosing and resolving hardware, software, and network issues.
  • Assist users with basic troubleshooting for university computing resources, including desktops, laptops, and mobile devices.
  • Document and track issues end users reported, resolving or escalating them as necessary.
  • Offer basic computer training and assistance for new software and system installations.
  • Coordinate with UIC’s Technology Solutions team to resolve more complex problems.

System Administration:

  • Assist with system administration tasks such as operating system patching, software distribution, and access management through Active Directory.
  • Ensure all software and systems are maintained and updated to minimize downtime and ensure security compliance.
  • Onboarding and Equipment Transition:
  • Facilitate the onboarding process for new hires by setting up their computer systems and accounts
  • Transition current staff to new or updated equipment, ensuring a smooth handover with minimal disruption to daily activities.

Conference Room Support:

  • Support and troubleshoot any AV or connectivity issues in conference rooms.

Process Improvement and Documentation:

  • Identify common technical issues and recommend solutions to improve the user experience.
  • Continuously update internal documentation and knowledge bases to streamline support efforts.

Other Responsibilities:

  • Participate in special projects and initiatives as assigned by management.
  • Collaborate with other IT staff on more significant tasks and projects requiring cross-functional expertise.

 

Minimum Qualifications Required:
 

  1. High School Diploma or GED equivalent
  2. Minimum 1 years of professional IT experience within IT Support Services which includes demonstrated experience providing end-user technical and troubleshooting support with computer hardware, software and classroom technologies within desktop and networking environments via, telephone, ticketing systems and/or onsite resolution.


Preferred Qualifications:
 

  • Demonstrated experience troubleshooting hardware and software issues.
  • Familiarity with desktop and networking environments in professional or educational settings.
  • Strong written and verbal communication skills to interact with users at various skill levels.
  • IT support experience in a higher education environment.
  • Experience with system administration tools such as Active Directory.
  • Familiarity with software installations and hardware troubleshooting.
  • Demonstrated ability to provide excellent customer service and resolve issues promptly.

 

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held.  Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation